Customer Service Specialist - Multi Store

This role is vital to the success of our retail operations. Customer Service Specialists engage effectively with both wholesale and retail customers to assess their needs, provide answers to inquiries about Sherwin-Williams products, and recommend suitable solutions. They are dedicated to promptly resolving customer concerns and ensuring maximum client satisfaction while staying informed about product features and maintaining high quality and visual standards. Customer Service Specialists strive for outstanding customer service while consistently achieving the store's sales targets. This position involves interactions with customers, including minors, and includes access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Therefore, a review of criminal history is essential to safeguard our operations and ensure the safety of our customers and staff. The individual selected for this position will work at various stores within a 30-mile radius of the following locations: 276 Falmouth Rd Ste A, Hyannis, MA 02601 10 Village Common Dr, East Falmouth, MA 02536 1421 Orleans Rd, Harwich, MA 02645 At Sherwin-Williams, our mission is to inspire and improve the world through coloring and protecting what matters. Our range of paints, coatings, and innovative solutions enhances the aesthetics and strength of spaces worldwide. Your skills, talent, and passion are crucial to fulfilling this mission as we support our customers and our business in achieving great results. We prioritize our people, investing in their stability and growth: Life:

Access to rewards, benefits, and flexibility enhancing health and well-being Career:

Opportunities to learn, develop new skills, and grow your impact Connection:

Being part of an inclusive team committed to our community How to Get Started: Online Application:

Find the roles that interest you on our Careers page and create your profile. Digital Interview:

Qualified candidates will be invited to complete a digital interview via HireVue, answering a few behavioral-based questions. In-Store Interview:

Following a review of your video interview, top candidates will meet with our team in-store. Our mission extends to helping our employees and their families live healthier and save smarter. This starts with providing a comprehensive range of world-class benefits tailored for you. Responsibilities: Ensure high levels of customer satisfaction through exceptional sales service Assist customers in person and over the phone, assessing needs and presenting appropriate products Build productive relationships with wholesale and retail customers Accurately process sales transactions according to policies Achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Retrieve products from the sales floor or warehouse as needed Tint and mix products to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist with deliveries as needed Maintain in-stock conditions in assigned areas Remain knowledgeable about available products to discuss options Comply with inventory control measures Suggest strategies to enhance sales Minimum Requirements: Must be at least 18 years of age Legally authorized to work in the country of employment without the need for sponsorship Valid, unrestricted Driver's License required Able to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally Willingness to work scheduled hours, including evenings and weekends Preferred Qualifications: High School diploma or GED At least 1 year of experience in a delivery, retail, or customer service role Experience selling paint and related products Experience operating tinting and mixing equipment Ability to communicate in more than one language Proficiency in Spanish is a plus Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected characteristics.