Wind River
Overview
Member of Technical Staff - DevOps - Cloud- NSA role at Wind River. Position at Wind River. Position at Wind River Description Member Of Technical Staff - DevOps - Cloud About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include NASA Artemis I, the James Webb Space Telescope, and multiple Mars rovers. Recent 5G milestones include the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks with Vodafone. Wind River has been recognized for technology innovation and leadership and for workplace culture, including Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. Wind River emphasizes growth mindset, customer focus, and diversity, equity, inclusion & belonging. About The Opportunity
If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group. Our customers use Wind River Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that enable the next generation of technology user experiences. You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting OS issues and interaction problems between hardware design and software applications throughout the life-cycle to help customers reach business goals by implementing Wind River’s products and services. You will need to be sharp and self-driven to duplicate customer environments, systems, and devices in our labs. You will master Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate root causes, and provide high-quality solutions. You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between). Responsibilities & Accountabilities
Support customers who are encountering problems on Wind River’s products. Communicate effectively with customers and other stakeholders to resolve their problems. Handle customer and defect escalations. Document customer issues and resolutions accurately and thoroughly. Develop technical content for online support site. Participate in support process improvement activities. Mentor local and global Customer Support Engineers. Provide support and training to internal customers. If needed, act as single point of contact (Premium Support Engineer) for Premium Support Customers. Be considered as an expert in some areas of products. May need to provide on-site support and training to customers. Proactively contribute content to Wind River Knowledge Bases. Document problems for Knowledge Base to help customers solve similar problems. Be available for after-hours duties for 24/7/365 coverage when needed. Performance Measurement
CSAT, NPS, CES SLA compliance. Achievement of Objective and Key Results (OKRs). Review of Key Performance Indicators (KPIs). Successful Escalation Handling. Completion of Special projects. Educational Requirements
Bachelor or Masters degree in Computer Science, Electrical Engineering, Data Science, Math, Physics, or related technical field preferred. Experience / Competencies
6-8 years’ experience in development and production operations supporting a cloud-based environment; 3-5 years of customer-facing experience preferred. Understanding of Cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing. Experience with Azure or Amazon AWS or similar SaaS solutions. Experience in C/C++ and shell/Python scripting. Familiarity with DevOps CI/CD, Docker, Kubernetes and related tools. Experience in virtualization/containerization technologies like KVM, Docker, containerd; Xen-based virtualization and Linux experience is a plus. Experience with Kubernetes, OpenStack, Helm, microservices; ability to write templates to create Kubernetes pods with custom requirements. Basic understanding of hardware, BIOS and firmware upgrades; understanding of computing/networking architecture of a system. Experience in YAML, GitLab, Jenkins or Tekton. Understanding of Cloud-Native networking technologies like Calico, Istio, Prometheus. Experience with VxWorks or Wind River Linux is a plus. Strong teamwork, communication skills, self-management, and ability to handle multiple products. Ability to provide assistance and training to less experienced CSEs and represent CSO in discussions with product managers, engineering, sales, etc. Able to lead projects and make decisions independently. Addition Requirements
This position is for US Persons Only. Our Commitment to Diversity
Wind River is committed to a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to protected characteristics or status. Wind River does not tolerate discrimination or harassment. For more information, visit Wind River at
www.windriver.com .
#J-18808-Ljbffr
Member of Technical Staff - DevOps - Cloud- NSA role at Wind River. Position at Wind River. Position at Wind River Description Member Of Technical Staff - DevOps - Cloud About Wind River
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world. Examples include NASA Artemis I, the James Webb Space Telescope, and multiple Mars rovers. Recent 5G milestones include the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks with Vodafone. Wind River has been recognized for technology innovation and leadership and for workplace culture, including Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. Wind River emphasizes growth mindset, customer focus, and diversity, equity, inclusion & belonging. About The Opportunity
If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group. Our customers use Wind River Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that enable the next generation of technology user experiences. You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting OS issues and interaction problems between hardware design and software applications throughout the life-cycle to help customers reach business goals by implementing Wind River’s products and services. You will need to be sharp and self-driven to duplicate customer environments, systems, and devices in our labs. You will master Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate root causes, and provide high-quality solutions. You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between). Responsibilities & Accountabilities
Support customers who are encountering problems on Wind River’s products. Communicate effectively with customers and other stakeholders to resolve their problems. Handle customer and defect escalations. Document customer issues and resolutions accurately and thoroughly. Develop technical content for online support site. Participate in support process improvement activities. Mentor local and global Customer Support Engineers. Provide support and training to internal customers. If needed, act as single point of contact (Premium Support Engineer) for Premium Support Customers. Be considered as an expert in some areas of products. May need to provide on-site support and training to customers. Proactively contribute content to Wind River Knowledge Bases. Document problems for Knowledge Base to help customers solve similar problems. Be available for after-hours duties for 24/7/365 coverage when needed. Performance Measurement
CSAT, NPS, CES SLA compliance. Achievement of Objective and Key Results (OKRs). Review of Key Performance Indicators (KPIs). Successful Escalation Handling. Completion of Special projects. Educational Requirements
Bachelor or Masters degree in Computer Science, Electrical Engineering, Data Science, Math, Physics, or related technical field preferred. Experience / Competencies
6-8 years’ experience in development and production operations supporting a cloud-based environment; 3-5 years of customer-facing experience preferred. Understanding of Cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing. Experience with Azure or Amazon AWS or similar SaaS solutions. Experience in C/C++ and shell/Python scripting. Familiarity with DevOps CI/CD, Docker, Kubernetes and related tools. Experience in virtualization/containerization technologies like KVM, Docker, containerd; Xen-based virtualization and Linux experience is a plus. Experience with Kubernetes, OpenStack, Helm, microservices; ability to write templates to create Kubernetes pods with custom requirements. Basic understanding of hardware, BIOS and firmware upgrades; understanding of computing/networking architecture of a system. Experience in YAML, GitLab, Jenkins or Tekton. Understanding of Cloud-Native networking technologies like Calico, Istio, Prometheus. Experience with VxWorks or Wind River Linux is a plus. Strong teamwork, communication skills, self-management, and ability to handle multiple products. Ability to provide assistance and training to less experienced CSEs and represent CSO in discussions with product managers, engineering, sales, etc. Able to lead projects and make decisions independently. Addition Requirements
This position is for US Persons Only. Our Commitment to Diversity
Wind River is committed to a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to protected characteristics or status. Wind River does not tolerate discrimination or harassment. For more information, visit Wind River at
www.windriver.com .
#J-18808-Ljbffr