OpenAI
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Trust & Safety Operations Manager
role at
OpenAI
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About The Team At OpenAI, our
User Safety & Risk Operations
team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises across ChatGPT, API, platform integrations, and more. This role is a key part of our broader Support organization and will partner closely with Product, Engineering, Policy, Legal, Go To Market, and external vendors to keep our users and platform safe.
About The Role We are looking for an experienced operations leader to
build and scale safety workflows, teams, and programs
in a fast-paced, high-stakes environment. This role requires comfort with both hands-on execution and cross-functional strategy, and will play a foundational part in shaping the long-term structure of our user safety and response efforts.
You’ll build systems to address the most urgent risks on the platform—ranging from day-to-day vendor escalations to rapid response for new types of abuse or threats. You’ll also be a key voice in evolving our incident response maturity and helping define how we scale global coverage.
Please note: These roles may involve handling
sensitive content , including material that may be highly confidential, sexual, violent, or otherwise disturbing.
These roles are based in
San Francisco, CA . We use a
hybrid work model
of 3 days in the office per week and offer relocation assistance to new employees.
In This Role, You Will
Build and lead a team responsible for handling safety risks across the platform.
Oversee daily operational workflows—including safety escalations, model labeling, abuse investigations, vendor delivery, and quality review programs.
Drive technical feedback loops with modeling and classifier teams, and use qualitative + quantitative insights to improve detection systems.
Identify opportunities for automation, intelligent triage, and structured response—especially using OpenAI models (e.g. GPT-5, ModAPI) and internal tooling.
Serve as a point of escalation and coordination for high-priority incidents, driving response and resolution across cross-functional teams.
Stand up new workflows and playbooks for incident response, escalation handling, and early risk detection.
Partner with Policy, Product, Legal, and Engineering teams to shape detection, enforcement, and automation strategies.
Partner with Vendor Operations to optimize coverage, training, and performance management for external teams.
Define and track operational metrics, SLAs, and KPIs to ensure operational excellence and identify process improvements.
Drive initiatives to increase automation, efficiency, and data-driven insights in safety operations.
You Might Thrive In This Role If You
Have 10+ years in Trust & Safety, Risk Operations, or Incident Response, including 5+ years of people management experience.
Have built and scaled high-performing operational teams—including people, processes, vendors, and tooling.
Have strong familiarity with LLM behaviors, classifier development, or AI-driven moderation workflows; direct experience with tools like Python, SQL, or OpenAI APIs is preferred.
Are comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams.
Have a track record of process improvement and using data to drive operational decisions.
Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity.
Maintain a collaborative, humble approach and a strong bias for action.
Bring strong cross-functional collaboration skills and a structured, data-driven approach to operations.
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance and related policies. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation Range: $280K - $345K
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Research Services
Referrals increase your chances of interviewing at OpenAI by 2x
Get notified about new Operations Manager jobs in
San Francisco, CA .
#J-18808-Ljbffr
Trust & Safety Operations Manager
role at
OpenAI
Get AI-powered advice on this job and more exclusive features.
About The Team At OpenAI, our
User Safety & Risk Operations
team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises across ChatGPT, API, platform integrations, and more. This role is a key part of our broader Support organization and will partner closely with Product, Engineering, Policy, Legal, Go To Market, and external vendors to keep our users and platform safe.
About The Role We are looking for an experienced operations leader to
build and scale safety workflows, teams, and programs
in a fast-paced, high-stakes environment. This role requires comfort with both hands-on execution and cross-functional strategy, and will play a foundational part in shaping the long-term structure of our user safety and response efforts.
You’ll build systems to address the most urgent risks on the platform—ranging from day-to-day vendor escalations to rapid response for new types of abuse or threats. You’ll also be a key voice in evolving our incident response maturity and helping define how we scale global coverage.
Please note: These roles may involve handling
sensitive content , including material that may be highly confidential, sexual, violent, or otherwise disturbing.
These roles are based in
San Francisco, CA . We use a
hybrid work model
of 3 days in the office per week and offer relocation assistance to new employees.
In This Role, You Will
Build and lead a team responsible for handling safety risks across the platform.
Oversee daily operational workflows—including safety escalations, model labeling, abuse investigations, vendor delivery, and quality review programs.
Drive technical feedback loops with modeling and classifier teams, and use qualitative + quantitative insights to improve detection systems.
Identify opportunities for automation, intelligent triage, and structured response—especially using OpenAI models (e.g. GPT-5, ModAPI) and internal tooling.
Serve as a point of escalation and coordination for high-priority incidents, driving response and resolution across cross-functional teams.
Stand up new workflows and playbooks for incident response, escalation handling, and early risk detection.
Partner with Policy, Product, Legal, and Engineering teams to shape detection, enforcement, and automation strategies.
Partner with Vendor Operations to optimize coverage, training, and performance management for external teams.
Define and track operational metrics, SLAs, and KPIs to ensure operational excellence and identify process improvements.
Drive initiatives to increase automation, efficiency, and data-driven insights in safety operations.
You Might Thrive In This Role If You
Have 10+ years in Trust & Safety, Risk Operations, or Incident Response, including 5+ years of people management experience.
Have built and scaled high-performing operational teams—including people, processes, vendors, and tooling.
Have strong familiarity with LLM behaviors, classifier development, or AI-driven moderation workflows; direct experience with tools like Python, SQL, or OpenAI APIs is preferred.
Are comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams.
Have a track record of process improvement and using data to drive operational decisions.
Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity.
Maintain a collaborative, humble approach and a strong bias for action.
Bring strong cross-functional collaboration skills and a structured, data-driven approach to operations.
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance and related policies. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation Range: $280K - $345K
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Research Services
Referrals increase your chances of interviewing at OpenAI by 2x
Get notified about new Operations Manager jobs in
San Francisco, CA .
#J-18808-Ljbffr