Capgemini Engineering
Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sal
Capgemini Engineering, Chicago, Illinois, United States
Job Overview
Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management Location:
Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA Travel:
25% Responsibilities
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Support ongoing enhancements, maintenance, and performance optimization of SOM applications. Participate in Agile development cycles, including sprint planning, demos, and retrospectives. Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle. Required Qualifications
3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules. Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools. ServiceNow Certified System Administrator (CSA) certification. Excellent problem-solving and communication skills. Preferred Qualifications
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM). Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics. Familiarity with performance analytics and dashboard creation. Key Competencies
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing Life at Capgemini
Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we would pay for this role at the time of this posting, and may be modified in the future. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission.
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Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management Location:
Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA Travel:
25% Responsibilities
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Support ongoing enhancements, maintenance, and performance optimization of SOM applications. Participate in Agile development cycles, including sprint planning, demos, and retrospectives. Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle. Required Qualifications
3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules. Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools. ServiceNow Certified System Administrator (CSA) certification. Excellent problem-solving and communication skills. Preferred Qualifications
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM). Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics. Familiarity with performance analytics and dashboard creation. Key Competencies
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing Life at Capgemini
Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we would pay for this role at the time of this posting, and may be modified in the future. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission.
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