Cloudflare, Inc.
Professional Services Consultant, Application Services
Cloudflare, Inc., San Francisco, California, United States, 94199
About Us
Cloudflare helps build a better Internet. We run a large network powering millions of websites and Internet properties. We protect and accelerate applications without requiring hardware or software changes. Cloudflare’s network routes web traffic and improves performance while reducing spam and attacks. We are recognized for culture and innovation. We value curiosity and empathy, and we strive for a diverse and inclusive team. We hire based on potential and support growth during time at Cloudflare. Available locations include Mexico City, MX.
About the role
As an Implementation Manager for Application Security and Performance, you will be an individual contributor in the post-sales space, responsible for the technical execution of solutions and guidance to customers to maximize Cloudflare value. You will be an expert in Layer 7 products such as DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.
This role follows a Monday to Friday 09:00–18:00 schedule. Some weekend support may be required for changes outside business hours. Travel is expected around 30%.
What you will do
Plan and deliver timely, organized services for customers and help them realize the full value of Cloudflare products, advising on best practices. Gather business and technical requirements to build, migrate and deliver solutions. Produce artifacts such as Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, deployment and migration plans, and as-builts. Implement changes in the Cloudflare environment following the customer's change management process and guide customers on configuring their CPEs and integration points. Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams on escalations. Contribute to the organization through knowledge sharing, internal/external documentation, Q&A, and by helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, and workflows.
Experience and skills
8+ years in a customer-facing role (e.g., Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer). Knowledge of OSI layers and protocols (TCP/IP, TLS, DNS, HTTP). Deep understanding of Internet and security technologies (DDoS, WAF, Certificates, DNS, CDN, Analytics and Logs). Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand skills. Experience with security aspects of Internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS). Knowledge of performance aspects (Speed, Latency, Caching, HTTP/2, TLSv1.3). Experience with infrastructure as code tools like Terraform. Project management ability: meeting deadlines, prioritizing, and managing uncertainty. Work performed in English; fluency in Spanish or Portuguese is a strong advantage.
What makes Cloudflare special
We are a large-scale technology company with a human-centric culture dedicated to protecting a free and open Internet. Projects include Project Galileo, Athenian Project, and 1.1.1.1, all aimed at safe, accessible internet for users worldwide.
Note: This position may require access to information controlled under U.S. export laws. Offers may be conditioned on authorization to receive software or technology without sponsorship for an export license.
Equal opportunity
Cloudflare is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected status. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are available on request at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. We look forward to hearing from you.
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Cloudflare helps build a better Internet. We run a large network powering millions of websites and Internet properties. We protect and accelerate applications without requiring hardware or software changes. Cloudflare’s network routes web traffic and improves performance while reducing spam and attacks. We are recognized for culture and innovation. We value curiosity and empathy, and we strive for a diverse and inclusive team. We hire based on potential and support growth during time at Cloudflare. Available locations include Mexico City, MX.
About the role
As an Implementation Manager for Application Security and Performance, you will be an individual contributor in the post-sales space, responsible for the technical execution of solutions and guidance to customers to maximize Cloudflare value. You will be an expert in Layer 7 products such as DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.
This role follows a Monday to Friday 09:00–18:00 schedule. Some weekend support may be required for changes outside business hours. Travel is expected around 30%.
What you will do
Plan and deliver timely, organized services for customers and help them realize the full value of Cloudflare products, advising on best practices. Gather business and technical requirements to build, migrate and deliver solutions. Produce artifacts such as Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, deployment and migration plans, and as-builts. Implement changes in the Cloudflare environment following the customer's change management process and guide customers on configuring their CPEs and integration points. Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams on escalations. Contribute to the organization through knowledge sharing, internal/external documentation, Q&A, and by helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, and workflows.
Experience and skills
8+ years in a customer-facing role (e.g., Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer). Knowledge of OSI layers and protocols (TCP/IP, TLS, DNS, HTTP). Deep understanding of Internet and security technologies (DDoS, WAF, Certificates, DNS, CDN, Analytics and Logs). Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand skills. Experience with security aspects of Internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS). Knowledge of performance aspects (Speed, Latency, Caching, HTTP/2, TLSv1.3). Experience with infrastructure as code tools like Terraform. Project management ability: meeting deadlines, prioritizing, and managing uncertainty. Work performed in English; fluency in Spanish or Portuguese is a strong advantage.
What makes Cloudflare special
We are a large-scale technology company with a human-centric culture dedicated to protecting a free and open Internet. Projects include Project Galileo, Athenian Project, and 1.1.1.1, all aimed at safe, accessible internet for users worldwide.
Note: This position may require access to information controlled under U.S. export laws. Offers may be conditioned on authorization to receive software or technology without sponsorship for an export license.
Equal opportunity
Cloudflare is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected status. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are available on request at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. We look forward to hearing from you.
#J-18808-Ljbffr