H&M
H&M Store Manager - Stonestown Galleria San Francisco
H&M, San Francisco, California, United States, 94199
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit, and you analyze and follow up on sales to create plans to optimize results and profits.
A Day in the Life
Working at H & M means no two days are ever the same, but a typical day includes the following responsibilities.
Customer Sales & Profit
Responsible for the total omni customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
Represent yourself and the H&M brand positively during all customer interactions.
Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results.
Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products.
Follow up that your teams actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to budgeted hours plan in line with sales budget and commercial activities.
Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges.
Be aware of store strengths and opportunities, identify commercial opportunities and act on them; maintain competitor awareness and knowledge.
Manage store maintenance in a cost-efficient way.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Ensure your team provides product and fashion knowledge during customer interactions.
Ensure good understanding of the local area of your store, customers, competition, and fashion trends.
Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
Complete performance evaluations and succession planning to support business needs and team.
Retain and share knowledge and skills with your team.
Strong collaboration with the Area team and store leadership team including VMs.
Ensure excellent communication and professionalism.
Responsible for the team’s planning and scheduling.
Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc.
Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development.
Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house.
Ensure high fashion quality, visual and commercial product presentation, with great garment care.
Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
Responsible for and support with the daily opening and closing of store routines and processes.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to standards and processes, utilizing all tools and technology provided.
Upkeep and following best practices for in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Maintain price signs in-store and throughout the sales floor/store according to global and local strategies and sales market/regional requirements to ensure a strong price perception.
Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
Qualifications – Who You Are
To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
Confident in team coaching and development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics.
Relevant experience working in a leadership position that you can apply to your role.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Additional Information
Compensation:
expected base salary range is $74,234-$86,483 annually.
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at the following link and use Ask a Question. The link is hm.ethicspoint.com.
Benefits:
We offer all our employees attractive global benefits with development opportunities. Staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. We also offer the H&M Incentive Program (HIP).
Local markets offer additional competitive perks that may differ by employment type and country.
Benefits include: 25% staff discount, medical, pharmacy, vision and dental coverage, Employee Assistance Program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA, plus voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences and ideas. Diversity is considered in our recruitment process. We ask applicants not to attach a cover letter to avoid potential biases.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one ultimate goal: to unleash self-expression. You’re encouraged to be yourself and take on new responsibilities from day one. Our company fosters inclusion and belonging and seeks colleagues who share this commitment.
#J-18808-Ljbffr
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit, and you analyze and follow up on sales to create plans to optimize results and profits.
A Day in the Life
Working at H & M means no two days are ever the same, but a typical day includes the following responsibilities.
Customer Sales & Profit
Responsible for the total omni customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
Represent yourself and the H&M brand positively during all customer interactions.
Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results.
Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products.
Follow up that your teams actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to budgeted hours plan in line with sales budget and commercial activities.
Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges.
Be aware of store strengths and opportunities, identify commercial opportunities and act on them; maintain competitor awareness and knowledge.
Manage store maintenance in a cost-efficient way.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Ensure your team provides product and fashion knowledge during customer interactions.
Ensure good understanding of the local area of your store, customers, competition, and fashion trends.
Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
Complete performance evaluations and succession planning to support business needs and team.
Retain and share knowledge and skills with your team.
Strong collaboration with the Area team and store leadership team including VMs.
Ensure excellent communication and professionalism.
Responsible for the team’s planning and scheduling.
Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc.
Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development.
Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house.
Ensure high fashion quality, visual and commercial product presentation, with great garment care.
Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
Responsible for and support with the daily opening and closing of store routines and processes.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to standards and processes, utilizing all tools and technology provided.
Upkeep and following best practices for in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Maintain price signs in-store and throughout the sales floor/store according to global and local strategies and sales market/regional requirements to ensure a strong price perception.
Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
Qualifications – Who You Are
To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
Confident in team coaching and development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics.
Relevant experience working in a leadership position that you can apply to your role.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Additional Information
Compensation:
expected base salary range is $74,234-$86,483 annually.
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at the following link and use Ask a Question. The link is hm.ethicspoint.com.
Benefits:
We offer all our employees attractive global benefits with development opportunities. Staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. We also offer the H&M Incentive Program (HIP).
Local markets offer additional competitive perks that may differ by employment type and country.
Benefits include: 25% staff discount, medical, pharmacy, vision and dental coverage, Employee Assistance Program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA, plus voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences and ideas. Diversity is considered in our recruitment process. We ask applicants not to attach a cover letter to avoid potential biases.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one ultimate goal: to unleash self-expression. You’re encouraged to be yourself and take on new responsibilities from day one. Our company fosters inclusion and belonging and seeks colleagues who share this commitment.
#J-18808-Ljbffr