Iron Mountain
Overview
Iron Mountain is seeking a dynamic and forward-thinking
Director of Digital Operations
to lead and evolve our digital business across a critical U.S. region. In this high-impact role, you will serve as the business owner for digital operations in Dallas, TX—responsible for financial performance, operational delivery, employee experience, customer satisfaction, and long-term strategic planning. This is a leadership opportunity at the intersection of innovation, execution, and enterprise growth. You will manage large-scale teams and collaborate closely with executive leadership and cross-functional stakeholders in IT, Finance, HR, Sales, and Product. Your focus will span from near-term KPI delivery to long-range planning and investment strategy. What we offer: Day-One Benefits: Comprehensive medical, dental, vision, and more—starting your very first day. Flexible Time Off: Recharge when you need to with our flexible vacation policy that respects work-life balance. A Culture That Values Your Voice: Be part of a workplace where your ideas, experience, and perspective truly matter. Global Reach, Local Impact: Join a forward-thinking organization with 26,000+ colleagues across 60+ countries, united by a commitment to innovation and transformation. Total Rewards Package: Competitive base salary + bonus, plus benefits designed to support your career growth, financial security, and overall wellbeing. Belonging & Growth: Experience a culture of inclusion, where you''re empowered to grow, lead, and make an impact. Key Responsibilities
Operational Leadership Provide strategic and tactical oversight for all Digital Operations within the assigned region. Ensure operational excellence by meeting or exceeding KPIs, including quality, productivity, and turnaround times. Implement standardized workflows, continuous improvement programs, and best practices across all sites. Own and deliver P&L results, partnering with Finance to forecast, monitor, and achieve financial objectives. Develop annual budgets and long-range plans aligned with business growth and operational needs. Support deal structuring and pricing strategy to ensure long-term profitability and growth. Cross-Functional Coordination Serve as the primary operational liaison with Sales, IT, HR, Finance, Product, and Customer Success. Act as the operational escalation point for strategic customer engagements and enterprise opportunities. Partner with implementation and solutioning teams to support new customer onboarding and expansion initiatives. Strategic Planning & Transformation Lead multi-year planning for operational capability, real estate utilization, and technology investments. Identify opportunities for automation, consolidation, and innovation to improve service delivery and scalability. Participate in national and regional transformation programs to drive continuous improvement and future readiness. Lead a team of up to 12 direct reports across multiple sites; drive performance accountability, leadership development, and succession planning. Champion Iron Mountain’s values and safety culture. Foster a positive, inclusive, and high-performance environment at all levels of the organization. Qualifications & Experience Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred 10+ years of progressive leadership experience in Digital Operations, BPO/BPM, or document management services Strong P&L ownership and financial acumen; ability to analyze trends and make data-driven decisions Experience managing large teams and facilities Proven ability to influence and collaborate in a highly matrixed, cross-functional environment Technical familiarity with platforms such as Kofax Capture/KTM and related digital workflow tools Excellent communication, presentation, and stakeholder management skills Must be a U.S. Person eligible for Public Trust Clearance Willing and able to travel up to 10% of the time Job Details
Seniority level: Director Employment type: Full-time Job function: Production and Management Industries: IT Services and IT Consulting
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Iron Mountain is seeking a dynamic and forward-thinking
Director of Digital Operations
to lead and evolve our digital business across a critical U.S. region. In this high-impact role, you will serve as the business owner for digital operations in Dallas, TX—responsible for financial performance, operational delivery, employee experience, customer satisfaction, and long-term strategic planning. This is a leadership opportunity at the intersection of innovation, execution, and enterprise growth. You will manage large-scale teams and collaborate closely with executive leadership and cross-functional stakeholders in IT, Finance, HR, Sales, and Product. Your focus will span from near-term KPI delivery to long-range planning and investment strategy. What we offer: Day-One Benefits: Comprehensive medical, dental, vision, and more—starting your very first day. Flexible Time Off: Recharge when you need to with our flexible vacation policy that respects work-life balance. A Culture That Values Your Voice: Be part of a workplace where your ideas, experience, and perspective truly matter. Global Reach, Local Impact: Join a forward-thinking organization with 26,000+ colleagues across 60+ countries, united by a commitment to innovation and transformation. Total Rewards Package: Competitive base salary + bonus, plus benefits designed to support your career growth, financial security, and overall wellbeing. Belonging & Growth: Experience a culture of inclusion, where you''re empowered to grow, lead, and make an impact. Key Responsibilities
Operational Leadership Provide strategic and tactical oversight for all Digital Operations within the assigned region. Ensure operational excellence by meeting or exceeding KPIs, including quality, productivity, and turnaround times. Implement standardized workflows, continuous improvement programs, and best practices across all sites. Own and deliver P&L results, partnering with Finance to forecast, monitor, and achieve financial objectives. Develop annual budgets and long-range plans aligned with business growth and operational needs. Support deal structuring and pricing strategy to ensure long-term profitability and growth. Cross-Functional Coordination Serve as the primary operational liaison with Sales, IT, HR, Finance, Product, and Customer Success. Act as the operational escalation point for strategic customer engagements and enterprise opportunities. Partner with implementation and solutioning teams to support new customer onboarding and expansion initiatives. Strategic Planning & Transformation Lead multi-year planning for operational capability, real estate utilization, and technology investments. Identify opportunities for automation, consolidation, and innovation to improve service delivery and scalability. Participate in national and regional transformation programs to drive continuous improvement and future readiness. Lead a team of up to 12 direct reports across multiple sites; drive performance accountability, leadership development, and succession planning. Champion Iron Mountain’s values and safety culture. Foster a positive, inclusive, and high-performance environment at all levels of the organization. Qualifications & Experience Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred 10+ years of progressive leadership experience in Digital Operations, BPO/BPM, or document management services Strong P&L ownership and financial acumen; ability to analyze trends and make data-driven decisions Experience managing large teams and facilities Proven ability to influence and collaborate in a highly matrixed, cross-functional environment Technical familiarity with platforms such as Kofax Capture/KTM and related digital workflow tools Excellent communication, presentation, and stakeholder management skills Must be a U.S. Person eligible for Public Trust Clearance Willing and able to travel up to 10% of the time Job Details
Seniority level: Director Employment type: Full-time Job function: Production and Management Industries: IT Services and IT Consulting
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