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Walmart

Manager, Business Operations eCommerce

Walmart, Sunnyvale, California, United States, 94087

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Position Summary Influential Communication Possesses knowledge of Verbalnonverbal behaviors application and allocation of business communication stylestechniques in ambiguous and challenging situations situational awareness communication channelsmediums interpersonal skills and universal relationship building To be able to carry out the following responsibilities

Organizes thoughts and communicate credibly and concisely in an interdivisionalinterdepartmental setup

Presents to and influences team members customers and clients conveying complex information clearly and accurately and addressing ambiguity in a constructive manner

Independently assembles and prepares reports materials and storylines that have a structure and logical flow and are based on relevant factbased information

Influences team members and leaders to take action based on sound recommendations

Seeks and provides constructive feedback anticipates needsquestions and responds appropriately

Market and Customer Analysis

Possesses knowledge of Data gathering and reporting tools market data sources customer behavior analysis methodologies

Uses customer analytics as the basis for performance forecasts for specific product lines or services

Advises team members on the key benefits drawbacks and rationales for using customer analytics to predict customer trends

Creates business analysis reports from customer analytics data extracts and provides detailed insights

Evaluates market data sources and key indicators

Advises others about ongoing and planned market activities and their implications

Evaluates key assumptions and variables that factor into the conclusions of market research

Recommends strategies to senior management based on market research results

Compares the performance of the organizations website against key performance indicators

Implements web tools to quantify website traffic changes following the launch of events promotions and campaigns

Measures a websites potential audience opportunity share of voice visibility and buzz compared to the internet as a whole

Partnerships

Possesses knowledge of Communication channels team dynamics organizational ways of working

Analyzes stakeholder needs and partners with stakeholders to share relevant information solve business problems and synergize efforts

Brings ideas and solutions proactively to the business and team members

Influences outcomes and assists in communicating shared goals with groups and parties by linking interests

Actively listens to others seeks and provides constructive feedback and provides ideasrecommendations on processes

Site Structure Management

Possesses knowledge of Search engine optimization site structure site taxonomy web analytics tools

Translates research insights and metrics including research from other sources into actionable recommendations that inform site design and business strategy

Utilizes multiple tools and methods for monitoring and assessing the performance of search engine optimization

Implements and operates the basic functions of search engine optimization tools for example keyword explorer web analytic tools

Participates in keyword management from discovery to action for a certain product or service

Applied Business Acumen

Possesses knowledge of Industry and environmental factors business practices across two or more domains for example Finance Marketing Sales Technology Business Systems Human Resources common business vernacular

Provides recommendations to business stakeholders to solve complex business issues

Develops business cases for projects with a projected return on investment or cost savings

Translates and aligns business requirements into projects activities and tasks

Serves as an interpreter and conduit to connect business needs with tangible solutions and results

Recommends new processes and ways of working

Project Management

Possesses knowledge of Project management tools techniques and methodologies project tracking tools dashboards and reports communication management

Develops prioritizes and coordinates work plans

Reviews project schedules cost expenditures milestones communications and documentations

Follows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestones

Identifies potential project risks and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issues

Creates communication plans which determine communication levels frequency details and the distribution of status updates

Minimizes the impact of changes

Problem Formulation

Possesses knowledge of Analytics big data analytics and automation techniques and methods precedence and use cases business requirements and insights

Analyzes the business problems within an assigned discipline and questions assumptions to help the business identify root causes

Identifies and recommends approaches to resolve business problems

Sets data analytics big data analytics automation goals and deliverables based on established success criteria and defines key metrics to measure progress and the effectiveness of solutions

Quantifies business impacts

Data Visualization

Possesses knowledge of Visualization guidelines and best practices for complex data types

Multiple data visualization tools for example Python R libraries Plot Matplotlib Platy etc

Advanced visualization techniques Multiple story plots and structures

Emotional intelligence

Generates appropriate graphical representations of data and model outcomes

Understands customer requirements to design appropriate data representation for multiple data sets

Works with UX/UI as required to build front end applications

Presents to and influences the team and business audience using appropriate frameworks and conveys clear messages

Customizes communication style based on stakeholder under guidance and leverages rational arguments

Guides and mentors junior associates on story types structures and techniques based on context

Coordination and Leadership

Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives

Identifies and communicates goals and objectives building accountability for and measuring progress

Identifies and addressing improvement opportunities and promoting continuous learning

Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset

Compliance and Culture

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity

Promotes Open Door Policy and provides direction on applying these in executing business processes

Respect the Individual: Demonstrates respect for all and fosters a culture of belonging

Respect the Individual: Builds and develops talent through feedback coaching mentoring

Respect the Individual: Builds strong and trusting relationships and collaborates cross-functionally

Act with Integrity: Maintains high standards of integrity and ethics and leads by example

Act with Integrity: Follows the law and company policies and supports a nonretaliation culture

Serve our Customers and Members: Delivers results with an omnimerchant mindset and everyday low costs

Strive for Excellence: Seeks continuous improvement and fosters a learning culture

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $91,000.00-$169,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock

Minimum Qualifications Bachelor's degree in information technology, computer science, or related area and 3 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 5 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science, or related area.

Preferred Qualifications ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location 640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

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