NYC Administration for Children's Services
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $130,000 - $140,000.
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.
The Agency Program Assistance (APA) unit is a core component of the ACS provider performance monitoring. The unit performs monthly safety checks, manages case/child safety and risk alerts, corrective actions, and facilitates continuous quality improvement with every provider agency and program under IOC. APA utilizes performance indicators and data concerning safety practice and service delivery in the provider agency’s programs to identify systemic strengths and weaknesses. APA also conducts informative and educational meetings with provider agencies to discuss performance and findings.
Responsibilities
Support a robust quality improvement system that is collaborative and focused on improving practice within provider agencies Supervise monitoring plans for agencies on corrective action, gathering and reporting to all oversight structures on performance evaluation activities as requested Facilitate senior leadership performance meetings and other collaborative quality improvement meetings and sessions Develop and lead trainings and other professional development activities Oversee the evaluation and monitoring of provider agency performance Produce and provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flagging concerns for senior leadership and coordinating appropriate responses Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice Establish and manage systems for continuous quality improvement that incorporate cross-system feedback loops and current best practices in the field Analyze quality assurance data and produce reports for internal and external audiences Gather data to inform system improvement, identifying best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement Supervise and coach APA staff to ensure consistent implementation of quality improvement methodology across monitoring teams Work in partnership with ACS program areas and the provider agency community in ongoing development of quality improvement methods Lead in development of data analysis tools through data mining and other sophisticated data analysis techniques in support of agency initiatives and needs Collaborate on the development of performance metrics and overseeing the production of reports related to provider performance Minimum Qualifications
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or Education and/or experience equivalent to the above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described above, as follows: (a) Master’s degree may substitute for two years of experience; (b) Graduate credits may substitute for up to three years; (c) A valid NY State Registered License may substitute for three years of experience. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described above. Preferred Skills
Master’s Degree in Social Work or related field and at least four years management experience Excellent managerial, organizational, analytic, and written and oral communication skills Ability to deal tactfully and effectively with diverse constituencies with a solid understanding of child welfare issues Experience with Microsoft Word, Excel, SPSS and PowerPoint Self-starter, articulate, detail-oriented, and experienced in managing a team toward goals and objectives Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY: Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #722617. No phone calls, faxes or personal inquiries permitted. Note: Only candidates under consideration will be contacted. Administrative Director of SOC - 10056 Minimum qualifications and preferred skills content reflects the role as described by the posting. Mobility, benefits, and residency requirements are included where provided. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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Support a robust quality improvement system that is collaborative and focused on improving practice within provider agencies Supervise monitoring plans for agencies on corrective action, gathering and reporting to all oversight structures on performance evaluation activities as requested Facilitate senior leadership performance meetings and other collaborative quality improvement meetings and sessions Develop and lead trainings and other professional development activities Oversee the evaluation and monitoring of provider agency performance Produce and provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flagging concerns for senior leadership and coordinating appropriate responses Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice Establish and manage systems for continuous quality improvement that incorporate cross-system feedback loops and current best practices in the field Analyze quality assurance data and produce reports for internal and external audiences Gather data to inform system improvement, identifying best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement Supervise and coach APA staff to ensure consistent implementation of quality improvement methodology across monitoring teams Work in partnership with ACS program areas and the provider agency community in ongoing development of quality improvement methods Lead in development of data analysis tools through data mining and other sophisticated data analysis techniques in support of agency initiatives and needs Collaborate on the development of performance metrics and overseeing the production of reports related to provider performance Minimum Qualifications
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or Education and/or experience equivalent to the above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described above, as follows: (a) Master’s degree may substitute for two years of experience; (b) Graduate credits may substitute for up to three years; (c) A valid NY State Registered License may substitute for three years of experience. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described above. Preferred Skills
Master’s Degree in Social Work or related field and at least four years management experience Excellent managerial, organizational, analytic, and written and oral communication skills Ability to deal tactfully and effectively with diverse constituencies with a solid understanding of child welfare issues Experience with Microsoft Word, Excel, SPSS and PowerPoint Self-starter, articulate, detail-oriented, and experienced in managing a team toward goals and objectives Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY: Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #722617. No phone calls, faxes or personal inquiries permitted. Note: Only candidates under consideration will be contacted. Administrative Director of SOC - 10056 Minimum qualifications and preferred skills content reflects the role as described by the posting. Mobility, benefits, and residency requirements are included where provided. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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