Commure
Senior Operations Manager, RCM Strategic Launch (Patient Eligibility)
Commure, Mountain View, California, us, 94039
Overview
Senior Operations Manager, RCM Strategic Launch (Patient Eligibility) at Commure. This role focuses on end-to-end ownership of strategic customer implementations for the Revenue Cycle Management (RCM) product line in Patient Eligibility, working cross-functionally with Product, Engineering, Sales, and Operations to deliver scalable solutions for key customers. This full-time position requires working 5 days a week in our Mountain View, CA office. Base pay range
$120,000.00/yr - $150,000.00/yr What You’ll Do
Lead the implementation and launch of Patient Eligibility workflows for strategic accounts, ensuring flawless execution and high client satisfaction. Serve as the primary onboarding contact for eligibility, proactively identifying and resolving roadblocks before they impact timelines. Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs. Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements. Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions. Build scalable systems and repeatable processes to support a rapidly growing customer base. Act as a thought partner across the business, identifying operational challenges and creating data-driven solutions. Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders. What You Have
5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company. Strong analytical and problem-solving skills, with proficiency in SQL and Excel.
(A basic SQL assessment will be part of the interview process.) Proven ability to lead complex, cross-functional projects from inception to completion. Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership. Excellent communication skills and a track record of success working with external clients. Ability to build and scale internal processes that drive efficiency and quality. Comfort operating autonomously in fast-paced, ambiguous environments. Strong project management acumen and an eye for detail. Experience using tools like Retool, G Suite, and other internal ops platforms. Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus. (A basic SQL assessment will be part of the interview process.) Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction or interference, and will report any confirmed or potential risks to the information security office upon hire and on an annual basis. Compensation Range: $120K - $150K Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Senior Operations Manager, RCM Strategic Launch (Patient Eligibility) at Commure. This role focuses on end-to-end ownership of strategic customer implementations for the Revenue Cycle Management (RCM) product line in Patient Eligibility, working cross-functionally with Product, Engineering, Sales, and Operations to deliver scalable solutions for key customers. This full-time position requires working 5 days a week in our Mountain View, CA office. Base pay range
$120,000.00/yr - $150,000.00/yr What You’ll Do
Lead the implementation and launch of Patient Eligibility workflows for strategic accounts, ensuring flawless execution and high client satisfaction. Serve as the primary onboarding contact for eligibility, proactively identifying and resolving roadblocks before they impact timelines. Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs. Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements. Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions. Build scalable systems and repeatable processes to support a rapidly growing customer base. Act as a thought partner across the business, identifying operational challenges and creating data-driven solutions. Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders. What You Have
5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company. Strong analytical and problem-solving skills, with proficiency in SQL and Excel.
(A basic SQL assessment will be part of the interview process.) Proven ability to lead complex, cross-functional projects from inception to completion. Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership. Excellent communication skills and a track record of success working with external clients. Ability to build and scale internal processes that drive efficiency and quality. Comfort operating autonomously in fast-paced, ambiguous environments. Strong project management acumen and an eye for detail. Experience using tools like Retool, G Suite, and other internal ops platforms. Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus. (A basic SQL assessment will be part of the interview process.) Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction or interference, and will report any confirmed or potential risks to the information security office upon hire and on an annual basis. Compensation Range: $120K - $150K Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr