WUNDERTALENT
Overview
Customer Success Manager – Series A SaaS | $170,000 + Equity | Redwood City (Hybrid) This isn’t “just another CSM role.” We’re hiring for a VC-backed SaaS scale-up trusted by teams at NASA, Samsung, and other world-class innovators. The platform is redefining how engineering teams automate and streamline internal operations — and now we need a top-tier CSM to own and elevate the customer journey. If you’re in the top 5% of Customer Success Managers, you’ll know this isn’t about hand-holding accounts. It’s about driving strategic impact, shaping product direction, and building the kind of customer experience playbook other startups will copy. Why This Role Is Different
You’ll own relationships with high-value accounts that expect excellence. You’ll have a direct line into product, engineering, and the CEO. You’ll be building, not inheriting: onboarding, processes, and CS systems from scratch. You’ll play offense — using data to uncover opportunities, drive expansion, and deliver ROI that customers feel in their bottom line. What You’ll Be Doing
Take full ownership of key accounts — retention, expansion, growth. Partner with product and engineering to shape roadmap and influence strategy. Use data fluency to tell stories that drive adoption and measurable outcomes. Design and implement scalable onboarding and success frameworks. Act as a trusted advisor to VP+ level stakeholders in marketing and ops. What We’re Looking For
Series A SaaS experience — you know what early-stage chaos feels like. A builder’s mindset — you’ve created playbooks, systems, or CS motions from zero. Comfort in exec-level conversations with strategic customers. A commercial edge — you understand revenue impact, not just NPS. A reputation as the go-to problem solver who gets things done. What’s on the Table
Competitive equity — Series A with serious upside Redwood City HQ | Hybrid (3 days onsite with the exec team) Dental + Healthcare 401k Free lunch onsite This role is for CSMs who don’t just manage accounts — they change the trajectory of customers and companies. If you want a seat at the table where product, growth, and customer success intersect, this is it. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
Computer Hardware Manufacturing Software Development IsExpired: false
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Customer Success Manager – Series A SaaS | $170,000 + Equity | Redwood City (Hybrid) This isn’t “just another CSM role.” We’re hiring for a VC-backed SaaS scale-up trusted by teams at NASA, Samsung, and other world-class innovators. The platform is redefining how engineering teams automate and streamline internal operations — and now we need a top-tier CSM to own and elevate the customer journey. If you’re in the top 5% of Customer Success Managers, you’ll know this isn’t about hand-holding accounts. It’s about driving strategic impact, shaping product direction, and building the kind of customer experience playbook other startups will copy. Why This Role Is Different
You’ll own relationships with high-value accounts that expect excellence. You’ll have a direct line into product, engineering, and the CEO. You’ll be building, not inheriting: onboarding, processes, and CS systems from scratch. You’ll play offense — using data to uncover opportunities, drive expansion, and deliver ROI that customers feel in their bottom line. What You’ll Be Doing
Take full ownership of key accounts — retention, expansion, growth. Partner with product and engineering to shape roadmap and influence strategy. Use data fluency to tell stories that drive adoption and measurable outcomes. Design and implement scalable onboarding and success frameworks. Act as a trusted advisor to VP+ level stakeholders in marketing and ops. What We’re Looking For
Series A SaaS experience — you know what early-stage chaos feels like. A builder’s mindset — you’ve created playbooks, systems, or CS motions from zero. Comfort in exec-level conversations with strategic customers. A commercial edge — you understand revenue impact, not just NPS. A reputation as the go-to problem solver who gets things done. What’s on the Table
Competitive equity — Series A with serious upside Redwood City HQ | Hybrid (3 days onsite with the exec team) Dental + Healthcare 401k Free lunch onsite This role is for CSMs who don’t just manage accounts — they change the trajectory of customers and companies. If you want a seat at the table where product, growth, and customer success intersect, this is it. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
Computer Hardware Manufacturing Software Development IsExpired: false
#J-18808-Ljbffr