salesforce.com, inc.
Product Management Director, Salesforce Success Plans for Acquisitions
salesforce.com, inc., Atlanta, Georgia, United States, 30383
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us bring our latest and greatest innovations in the Success Plans offer portfolio to our acquisitions. In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.
You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.
Please note:
This is a Customer Success product management role that engages post-acquisition to integrate the acquired company's support/success portfolio into Success Plans. This role will not be involved in the due-diligence phase.
Responsibilities
Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce's acquisitions
Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
Deliver business case with detailed financial modeling (resource costs, investment vs monetization, margins) and customer and feature transition plan for launching Success Plans
Create outputs in the form of thorough and concise slide decks to secure cross-functional senior leadership alignment on recommendations
Minimum Requirements
Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
Self-organized and have the ability to initiate tasks independently and see them through to completion
Minimum 10 years of relevant professional experience, including a strong background in
product management
and/or
strategy consulting
Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
Effective communicator across all levels of the organization, including driving discussions with senior executives
Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities
Preferred Requirements
Experience in Salesforce products and technologies
M.B.A.
Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
Experience in Support, Success, or Services product management
Note: This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to various fair chance laws, Salesforce will consider qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range is $193,800 to $281,100; for Washington-based roles, $177,600 to $257,600; for California-based roles, $193,800 to $281,100; for Illinois-based roles, $177,600 to $257,600.
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Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us bring our latest and greatest innovations in the Success Plans offer portfolio to our acquisitions. In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.
You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.
Please note:
This is a Customer Success product management role that engages post-acquisition to integrate the acquired company's support/success portfolio into Success Plans. This role will not be involved in the due-diligence phase.
Responsibilities
Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce's acquisitions
Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
Deliver business case with detailed financial modeling (resource costs, investment vs monetization, margins) and customer and feature transition plan for launching Success Plans
Create outputs in the form of thorough and concise slide decks to secure cross-functional senior leadership alignment on recommendations
Minimum Requirements
Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
Self-organized and have the ability to initiate tasks independently and see them through to completion
Minimum 10 years of relevant professional experience, including a strong background in
product management
and/or
strategy consulting
Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
Effective communicator across all levels of the organization, including driving discussions with senior executives
Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities
Preferred Requirements
Experience in Salesforce products and technologies
M.B.A.
Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
Experience in Support, Success, or Services product management
Note: This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to various fair chance laws, Salesforce will consider qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range is $193,800 to $281,100; for Washington-based roles, $177,600 to $257,600; for California-based roles, $193,800 to $281,100; for Illinois-based roles, $177,600 to $257,600.
#J-18808-Ljbffr