TEKsystems
Overview
Join to apply for the
Integration Technical Services Manager
role at
TEKsystems . Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. This is a 7-month contract assignment supporting our parent company at their headquarters in Baltimore and would entail working 3 days per week onsite. Position overview and responsibilities are described below. What you will do
The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. A key to success is the ability to work across teams, both internally and externally, and align solutions toward customer needs. Key responsibilities include reviewing and guiding service strategies, coordinating release management, designing and enforcing SLAs, KPIs, and SOPs, contributing to application integration projects (e.g., MuleSoft), facilitating Scrum ceremonies, coordinating with stakeholders, removing obstacles, and monitoring sprint progress with key metrics. Responsibilities
Developing and implementing effective service strategies and operational policies to enhance performance and reliability. Assisting release management processes, serving as a liaison between development and support teams to ensure smooth deployments and issue resolution. Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability. Work on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability. Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives Coordinate with stakeholders to ensure alignment and clear communication Remove obstacles and resolve conflicts to maintain team productivity Monitor sprint progress and report key metrics (e.g., burndown charts) Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred) 5 or more years of experience in technical integration roles, including 2 or more years in a leadership position Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps) Strong understanding of APIs, web services, middleware, and cloud technologies Excellent communication and stakeholder management skills Familiarity with ITIL or other service frameworks is a plus Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies Scrum Master certification (CSM, PSM) preferred Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins) Preferred Attributes
Agile mindset with a focus on continuous improvement Detail-oriented with a systems-thinking approach Ability to thrive in fast-paced, hybrid tech environments Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in Baltimore, MD. Application Deadline
This position is anticipated to close on Sep 17, 2025. About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. We’re an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services: we’re a leading provider of business and technology services, accelerating business transformation for our customers with scale, full-stack capabilities, and speed. TEKsystems is an Allegis Group company. Learn more at TEKsystems.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries IT Services and IT Consulting
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Join to apply for the
Integration Technical Services Manager
role at
TEKsystems . Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. This is a 7-month contract assignment supporting our parent company at their headquarters in Baltimore and would entail working 3 days per week onsite. Position overview and responsibilities are described below. What you will do
The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. A key to success is the ability to work across teams, both internally and externally, and align solutions toward customer needs. Key responsibilities include reviewing and guiding service strategies, coordinating release management, designing and enforcing SLAs, KPIs, and SOPs, contributing to application integration projects (e.g., MuleSoft), facilitating Scrum ceremonies, coordinating with stakeholders, removing obstacles, and monitoring sprint progress with key metrics. Responsibilities
Developing and implementing effective service strategies and operational policies to enhance performance and reliability. Assisting release management processes, serving as a liaison between development and support teams to ensure smooth deployments and issue resolution. Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability. Work on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability. Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives Coordinate with stakeholders to ensure alignment and clear communication Remove obstacles and resolve conflicts to maintain team productivity Monitor sprint progress and report key metrics (e.g., burndown charts) Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred) 5 or more years of experience in technical integration roles, including 2 or more years in a leadership position Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps) Strong understanding of APIs, web services, middleware, and cloud technologies Excellent communication and stakeholder management skills Familiarity with ITIL or other service frameworks is a plus Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies Scrum Master certification (CSM, PSM) preferred Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins) Preferred Attributes
Agile mindset with a focus on continuous improvement Detail-oriented with a systems-thinking approach Ability to thrive in fast-paced, hybrid tech environments Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace
This is a hybrid position in Baltimore, MD. Application Deadline
This position is anticipated to close on Sep 17, 2025. About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. We’re an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services: we’re a leading provider of business and technology services, accelerating business transformation for our customers with scale, full-stack capabilities, and speed. TEKsystems is an Allegis Group company. Learn more at TEKsystems.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries IT Services and IT Consulting
#J-18808-Ljbffr