Egnyte
TECHNICAL SUPPORT ENGINEER
MOUNTAIN VIEW, CA - HYBRID
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every
Egnyter
should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of
Egnyters
that are doers, thinkers, and collaborators who embrace and live by our values:
Invested Relationships
Fiscal Prudence
Candid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.
We’re looking for a talented Technical Support Engineer to join our team in Mountain View. If you’re passionate about solving complex technical problems, engaging with customers, and working with cutting-edge SaaS and hybrid environments, this role is for you.
WHAT YOU’LL DO:
Provide world-class technical support for Egnyte customers and partners via email, phone, and Zoom
Troubleshoot desktop application issues across Windows, macOS, and Linux, including installation, configuration, and performance tuning
Diagnose and resolve backend and server-side issues involving Windows Server environment, VDI, SMB/CIFS shares, Active Directory integration, and permission management
Guide customers through complex deployments, including cloud-to-on-prem integrations and hybrid infrastructure setups
Investigate log files, analyze network traces, and provide root-cause analysis for escalated issues
Collaborate closely with Product Management and Engineering to reproduce bugs and influence product improvements
Participate in QA testing for new features and provide feedback to improve usability and reliability
Create and maintain technical documentation: FAQs, step-by-step guides, troubleshooting articles
Hybrid role: 3 days per week in our Mountain View office
YOUR QUALIFICATIONS:
3+ years of customer-facing technical support experience, preferably in a SaaS or enterprise environment
Proven experience troubleshooting desktop applications, network issues, and environmental issues
Knowledge of networking fundamentals (TCP/IP, DNS, VPN, proxy configuration)
Experience troubleshooting and administering Windows 10/11, macOS, or Linux distribution
Hands-on experience with Windows Server administration (AD, Group Policy, file share permissions)
Familiarity with log analysis, APIs, and scripting (PowerShell or Bash preferred)
Comfortable working with ticketing systems, call center tools, and knowledge base platforms
Strong written and verbal communication skills to explain complex technical concepts clearly
Bonus Points For:
Experience with virtualization platforms (VMware ESX, Hyper-V)
Understanding of cloud storage systems and hybrid deployments
Exposure to APIs and basic scripting to assist with automation or troubleshooting
COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $80k - $100k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:
Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
Health Savings Account (HSA) with a generous employer contribution
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
EQUAL EMPLOYMENT OPPORTUNITY Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
If you have questions or concerns about equal employment opportunities in the workplace, please contact hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. All employees must cooperate with all investigations conducted pursuant to this policy.
#J-18808-Ljbffr
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every
Egnyter
should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of
Egnyters
that are doers, thinkers, and collaborators who embrace and live by our values:
Invested Relationships
Fiscal Prudence
Candid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.
We’re looking for a talented Technical Support Engineer to join our team in Mountain View. If you’re passionate about solving complex technical problems, engaging with customers, and working with cutting-edge SaaS and hybrid environments, this role is for you.
WHAT YOU’LL DO:
Provide world-class technical support for Egnyte customers and partners via email, phone, and Zoom
Troubleshoot desktop application issues across Windows, macOS, and Linux, including installation, configuration, and performance tuning
Diagnose and resolve backend and server-side issues involving Windows Server environment, VDI, SMB/CIFS shares, Active Directory integration, and permission management
Guide customers through complex deployments, including cloud-to-on-prem integrations and hybrid infrastructure setups
Investigate log files, analyze network traces, and provide root-cause analysis for escalated issues
Collaborate closely with Product Management and Engineering to reproduce bugs and influence product improvements
Participate in QA testing for new features and provide feedback to improve usability and reliability
Create and maintain technical documentation: FAQs, step-by-step guides, troubleshooting articles
Hybrid role: 3 days per week in our Mountain View office
YOUR QUALIFICATIONS:
3+ years of customer-facing technical support experience, preferably in a SaaS or enterprise environment
Proven experience troubleshooting desktop applications, network issues, and environmental issues
Knowledge of networking fundamentals (TCP/IP, DNS, VPN, proxy configuration)
Experience troubleshooting and administering Windows 10/11, macOS, or Linux distribution
Hands-on experience with Windows Server administration (AD, Group Policy, file share permissions)
Familiarity with log analysis, APIs, and scripting (PowerShell or Bash preferred)
Comfortable working with ticketing systems, call center tools, and knowledge base platforms
Strong written and verbal communication skills to explain complex technical concepts clearly
Bonus Points For:
Experience with virtualization platforms (VMware ESX, Hyper-V)
Understanding of cloud storage systems and hybrid deployments
Exposure to APIs and basic scripting to assist with automation or troubleshooting
COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $80k - $100k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:
Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
Health Savings Account (HSA) with a generous employer contribution
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
EQUAL EMPLOYMENT OPPORTUNITY Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
If you have questions or concerns about equal employment opportunities in the workplace, please contact hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. All employees must cooperate with all investigations conducted pursuant to this policy.
#J-18808-Ljbffr