CloudFlare
Overview
At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. Available Locations: Austin Texas About the role
The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure the organization’s treatment of every employee is fair, respectful, and consistent with Cloudflare Capabilities. You will be a trusted partner across the organization, guiding leaders through complex performance management situations, conducting objective investigations when issues arise, identifying trends, addressing root causes, and building programs that holistically improve the employee experience at Cloudflare. You will report to the Director, Employee Relations and support our People Team Business Partners (PTBPs). You will partner with key stakeholders across Cloudflare in various ways as listed below. What you'll do
Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues to create solutions that solve business problems. Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution. Adhere to service level agreements for timely response and follow up, including use of the case management system, documentation, reporting, and related processes. Build, analyze, and maintain ER metrics and present data to People Team partners quarterly. Conduct in-depth root cause analysis of ER trends, presenting data-driven insights to influence talent decisions and address productivity impacts of attrition. Provide guidance to managers on employee performance issues, including administration of PIP or Package processes. Partner with the Learning and Development Team to develop training workshops, classes, or toolkits for leaders. Assist with updating Company policies and responding to inquiries and concerns. Lead and coordinate major global ER projects, delivering analysis and innovative solutions with broad impact on ER model and policy. Partner cross-functionally with Legal, Compliance, Payroll, Benefits, and other departments to resolve employee issues promptly. Who you are
You have 8+ years on a People/HR team, with 6+ years in Employee Relations. You are motivated by cultivating company culture, building great businesses, and helping people do their best work. You possess strong knowledge of employment laws and People Team management principles, practices, and procedures. You have outstanding judgment and the ability to balance the needs of the company, managers, and employees. You have experience operating effectively in virtual or distributed environments and building strong relationships. You approach challenges with a solution-focused mindset and view obstacles as opportunities for growth. You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in. You are strategic with business acumen and can articulate the value of People Teams to the organization. You are a trusted partner who leads with empathy, with strong written and verbal communication and high emotional intelligence. You are dedicated to supporting employees, sustaining trust, and upholding integrity and respect. What makes Cloudflare special? We’re a highly ambitious, large-scale technology company with a soul, committed to protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks, at no cost for Cloudflare’s enterprise customers. Athenian Project : In 2017, we created the Athenian Project to protect state and local governments and ensure access to election information and voter registration, serving more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to provide a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell data to advertisers or use it for targeting. Sound like something you’d like to be part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on obtaining authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected status. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are provided to qualified individuals with disabilities. Please contact hr@cloudflare.com for accommodations.
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At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. Available Locations: Austin Texas About the role
The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure the organization’s treatment of every employee is fair, respectful, and consistent with Cloudflare Capabilities. You will be a trusted partner across the organization, guiding leaders through complex performance management situations, conducting objective investigations when issues arise, identifying trends, addressing root causes, and building programs that holistically improve the employee experience at Cloudflare. You will report to the Director, Employee Relations and support our People Team Business Partners (PTBPs). You will partner with key stakeholders across Cloudflare in various ways as listed below. What you'll do
Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues to create solutions that solve business problems. Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution. Adhere to service level agreements for timely response and follow up, including use of the case management system, documentation, reporting, and related processes. Build, analyze, and maintain ER metrics and present data to People Team partners quarterly. Conduct in-depth root cause analysis of ER trends, presenting data-driven insights to influence talent decisions and address productivity impacts of attrition. Provide guidance to managers on employee performance issues, including administration of PIP or Package processes. Partner with the Learning and Development Team to develop training workshops, classes, or toolkits for leaders. Assist with updating Company policies and responding to inquiries and concerns. Lead and coordinate major global ER projects, delivering analysis and innovative solutions with broad impact on ER model and policy. Partner cross-functionally with Legal, Compliance, Payroll, Benefits, and other departments to resolve employee issues promptly. Who you are
You have 8+ years on a People/HR team, with 6+ years in Employee Relations. You are motivated by cultivating company culture, building great businesses, and helping people do their best work. You possess strong knowledge of employment laws and People Team management principles, practices, and procedures. You have outstanding judgment and the ability to balance the needs of the company, managers, and employees. You have experience operating effectively in virtual or distributed environments and building strong relationships. You approach challenges with a solution-focused mindset and view obstacles as opportunities for growth. You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in. You are strategic with business acumen and can articulate the value of People Teams to the organization. You are a trusted partner who leads with empathy, with strong written and verbal communication and high emotional intelligence. You are dedicated to supporting employees, sustaining trust, and upholding integrity and respect. What makes Cloudflare special? We’re a highly ambitious, large-scale technology company with a soul, committed to protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks, at no cost for Cloudflare’s enterprise customers. Athenian Project : In 2017, we created the Athenian Project to protect state and local governments and ensure access to election information and voter registration, serving more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to provide a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell data to advertisers or use it for targeting. Sound like something you’d like to be part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on obtaining authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected status. We are an AA/Veterans/Disabled Employer. Reasonable accommodations are provided to qualified individuals with disabilities. Please contact hr@cloudflare.com for accommodations.
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