Mesa
Partner Success Manager (Brand Partnerships)
Company Overview
Mesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend.Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home. About the Role
We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience. You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class. How You’ll Make an Impact
Account Management & Optimization Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories) Act as the strategic advisor and main point of contact across assigned accounts Develop and deliver QBRs and ongoing performance recaps with actionable insights Monitor and analyze performance data to optimize redemption experience and ROI for partners Growth & Upsell Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features) Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life Pitch new pilots and seasonal promotions to drive mutual growth Partner Experience Ensure seamless onboarding, benefit launches, and campaign execution Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition Strategic Planning Contribute to the long-term vision for partner success—developing frameworks and best practices Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap Stay ahead of industry trends in loyalty, rewards, and partner marketing Requirements
4–6 years of experience in customer success, account management, or strategic partnerships Background in loyalty, fintech, or consumer tech preferred Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story Exceptional communicator and relationship builder—able to influence and manage stakeholders Organized, proactive, and comfortable working in a fast-paced, early-stage environment Passionate about consumer experience and creating delightful, high-impact partner programs Competitive compensation, including meaningful equity Best in class health, dental, and vision insurance 401(k) plan Unlimited vacation policy Location : This is a hybrid role, requiring four days per week in one of our offices in San Francisco, CA; New York, NY; or Austin, TX. To Apply:
Principals only. But seriously, no recruiters. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Mesa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement Epilepsy or other seizure disorder Gastrointestinal disorders Intellectual or developmental disability Mental health conditions Missing limbs or partially missing limbs Mobility impairment Nervous system condition Neurodivergence (e.g., ADHD, autism, dyslexia) Partial or complete paralysis Pulmonary or respiratory conditions Short stature Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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Company Overview
Mesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend.Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home. About the Role
We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience. You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class. How You’ll Make an Impact
Account Management & Optimization Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories) Act as the strategic advisor and main point of contact across assigned accounts Develop and deliver QBRs and ongoing performance recaps with actionable insights Monitor and analyze performance data to optimize redemption experience and ROI for partners Growth & Upsell Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features) Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life Pitch new pilots and seasonal promotions to drive mutual growth Partner Experience Ensure seamless onboarding, benefit launches, and campaign execution Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition Strategic Planning Contribute to the long-term vision for partner success—developing frameworks and best practices Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap Stay ahead of industry trends in loyalty, rewards, and partner marketing Requirements
4–6 years of experience in customer success, account management, or strategic partnerships Background in loyalty, fintech, or consumer tech preferred Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story Exceptional communicator and relationship builder—able to influence and manage stakeholders Organized, proactive, and comfortable working in a fast-paced, early-stage environment Passionate about consumer experience and creating delightful, high-impact partner programs Competitive compensation, including meaningful equity Best in class health, dental, and vision insurance 401(k) plan Unlimited vacation policy Location : This is a hybrid role, requiring four days per week in one of our offices in San Francisco, CA; New York, NY; or Austin, TX. To Apply:
Principals only. But seriously, no recruiters. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Mesa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement Epilepsy or other seizure disorder Gastrointestinal disorders Intellectual or developmental disability Mental health conditions Missing limbs or partially missing limbs Mobility impairment Nervous system condition Neurodivergence (e.g., ADHD, autism, dyslexia) Partial or complete paralysis Pulmonary or respiratory conditions Short stature Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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