Constant Contact, Inc.
Enterprise Relationship Manager Waltham, MA
Constant Contact, Inc., Waltham, Massachusetts, United States, 02254
Overview
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities—and we’re just getting started! As an Enterprise Relationship Manager, you will spearhead high-value partnerships, particularly integrations with leading platforms, ensuring they advance from early-stage engagement to fully partner-led revenue outcomes. Acting as the central coordinator across internal and external stakeholders, you drive alignment and execution to maximize partner value and integration success. Responsibilities
Strategic Partnership & GTM Philosophy
Develop and implement a strategic partnership philosophy and Go-To-Market (GTM) initiatives tailored to enterprise integrations. Cultivate a strategic selling mindset to anticipate partner needs, shape delivery models, and scale engagement. Align partnership strategies with organizational goals to maximize mutual value.
Account & Relationship Management
Manage enterprise-scale partnerships, guiding them from ideation to maturation. Serve as the primary point of contact, fostering deep relationships across all organizational levels. Catalyze revenue growth through partner-led channels. Identify and address client pain points, ensuring satisfaction and long-term engagement.
Integration & Cross-Functional Coordination
Oversee and facilitate partner and software integrations (e.g., Xero, Blackbaud). Coordinate technical, financial, marketing, and operational aspects of integrations. Ensure alignment and communication across internal teams (e.g., finance, marketing, support) and external partners. Maintain a shared directional purpose among all relevant groups.
White-Label & Platform Attachment
Identify potential partners suitable for white-label offerings. Integration of our solution into an existing offering as if it were their own. Articulate the integration path and value proposition to both partners and customers. Develop strategies to attach offerings to partners, enhancing product reach and adoption.
Operational Execution & Account Growth
Shadow existing accounts to understand current workflows and integration processes. Transition from operational knowledge to onboarding new partnerships. Grow the account portfolio, aiming to manage large, impactful accounts. Collaborate with Senior Leadership to identify and execute new partnership opportunities.
Qualifications
Minimum of 7+ years in enterprise partnerships, strategic account management, or SaaS integrations. Bachelor’s degree in Business Administration, Marketing, or a related field required. Familiarity with enterprise technology, integrations, and partner ecosystems. Experience with SaaS platforms. Excellent communication, relationship-building, and project management capabilities. Ability to work with cross-functional teams and coordinate complex integration projects—including technical, marketing, financial, and operational components. Demonstrated success in building and nurturing relationships at all levels across partner organizations. Capacity to shape delivery models, anticipate partner needs, and align GTM strategy with business objectives. Excellent verbal and written communication, negotiation, presentation, and stakeholder alignment skills. Proven track record of driving integrations and partnerships from concept through completion, with operational rigor. Comfort in fast-paced, ambiguous environments. Proactive and self-starter attitude to drive partnership growth. Ability to think strategically and execute operationally in fast-paced, high-stakes environments. Compensation
OTE for this role is $131,200-$151,500 The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency
- All Full Time Employees $81,200 - $101,500 USD Why You’ll Love Us
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we\'re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you\'re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You\'ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family. At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Notice to Recruiters and Staffing Agencies
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Application Information
Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Select... If you selected Employee Referral above, please provide employee\'s name here. Will you now or in the future, require sponsorship for employment visa status? * Select... Have you ever been employed by Constant Contact or any affiliated company? * Select... What are your salary expectations? * Do you have any relatives currently working for Constant Contact or any affiliated company? * Select... Voluntary Self-Identification - Ethnicity * Select... For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Constant Contact’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. California Residents Only: Pursuant to Cal Civ Code Sec. 1798.100(b) (the California Consumer Privacy Act or CCPA), this Invitation to Self-Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection describes the categories of personal information we collect from you (e.g., identifiers and protected classification information) and the purposes for which we will use this personal information. [This Invitation to Self-Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection supplements Constant Contact\'s Applicant/Employee CCPA Privacy Notices.] Voluntary Self-Identification of Disability * Select... Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website atwww.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn\'s Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities—and we’re just getting started! As an Enterprise Relationship Manager, you will spearhead high-value partnerships, particularly integrations with leading platforms, ensuring they advance from early-stage engagement to fully partner-led revenue outcomes. Acting as the central coordinator across internal and external stakeholders, you drive alignment and execution to maximize partner value and integration success. Responsibilities
Strategic Partnership & GTM Philosophy
Develop and implement a strategic partnership philosophy and Go-To-Market (GTM) initiatives tailored to enterprise integrations. Cultivate a strategic selling mindset to anticipate partner needs, shape delivery models, and scale engagement. Align partnership strategies with organizational goals to maximize mutual value.
Account & Relationship Management
Manage enterprise-scale partnerships, guiding them from ideation to maturation. Serve as the primary point of contact, fostering deep relationships across all organizational levels. Catalyze revenue growth through partner-led channels. Identify and address client pain points, ensuring satisfaction and long-term engagement.
Integration & Cross-Functional Coordination
Oversee and facilitate partner and software integrations (e.g., Xero, Blackbaud). Coordinate technical, financial, marketing, and operational aspects of integrations. Ensure alignment and communication across internal teams (e.g., finance, marketing, support) and external partners. Maintain a shared directional purpose among all relevant groups.
White-Label & Platform Attachment
Identify potential partners suitable for white-label offerings. Integration of our solution into an existing offering as if it were their own. Articulate the integration path and value proposition to both partners and customers. Develop strategies to attach offerings to partners, enhancing product reach and adoption.
Operational Execution & Account Growth
Shadow existing accounts to understand current workflows and integration processes. Transition from operational knowledge to onboarding new partnerships. Grow the account portfolio, aiming to manage large, impactful accounts. Collaborate with Senior Leadership to identify and execute new partnership opportunities.
Qualifications
Minimum of 7+ years in enterprise partnerships, strategic account management, or SaaS integrations. Bachelor’s degree in Business Administration, Marketing, or a related field required. Familiarity with enterprise technology, integrations, and partner ecosystems. Experience with SaaS platforms. Excellent communication, relationship-building, and project management capabilities. Ability to work with cross-functional teams and coordinate complex integration projects—including technical, marketing, financial, and operational components. Demonstrated success in building and nurturing relationships at all levels across partner organizations. Capacity to shape delivery models, anticipate partner needs, and align GTM strategy with business objectives. Excellent verbal and written communication, negotiation, presentation, and stakeholder alignment skills. Proven track record of driving integrations and partnerships from concept through completion, with operational rigor. Comfort in fast-paced, ambiguous environments. Proactive and self-starter attitude to drive partnership growth. Ability to think strategically and execute operationally in fast-paced, high-stakes environments. Compensation
OTE for this role is $131,200-$151,500 The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency
- All Full Time Employees $81,200 - $101,500 USD Why You’ll Love Us
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we\'re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you\'re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You\'ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family. At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Notice to Recruiters and Staffing Agencies
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Application Information
Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Select... If you selected Employee Referral above, please provide employee\'s name here. Will you now or in the future, require sponsorship for employment visa status? * Select... Have you ever been employed by Constant Contact or any affiliated company? * Select... What are your salary expectations? * Do you have any relatives currently working for Constant Contact or any affiliated company? * Select... Voluntary Self-Identification - Ethnicity * Select... For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Constant Contact’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. California Residents Only: Pursuant to Cal Civ Code Sec. 1798.100(b) (the California Consumer Privacy Act or CCPA), this Invitation to Self-Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection describes the categories of personal information we collect from you (e.g., identifiers and protected classification information) and the purposes for which we will use this personal information. [This Invitation to Self-Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection supplements Constant Contact\'s Applicant/Employee CCPA Privacy Notices.] Voluntary Self-Identification of Disability * Select... Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website atwww.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn\'s Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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