HNI Corporation
Worker's Compensation & Safety Manager
HNI Corporation, Davenport, Iowa, United States, 52800
Overview
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. We are seeking an experienced Workers' Compensation & Safety Systems Manager to provide strategic oversight of our workers' compensation program and lead administration of our Safety and Sustainability Management System. This role plays a critical part in ensuring optimal claim outcomes, cost control, and compliance across multiple jurisdictions while also managing safety-related documentation, processes, and software platforms that support injury prevention and regulatory compliance.
Responsibilities
Claims Oversight & Management
Conduct comprehensive claim file reviews to ensure proper handling, documentation, and compliance with state-specific workers' compensation laws and regulations.
Provide direct supervision and oversight of third party administrator (TPA) adjusters to ensure consistent service delivery, prevent claim delays, and promote good communication.
Monitor and evaluate TPA performance through regular audits, reporting analysis, and service level reviews.
Review and approve TPA recommendations on complex claims, including surveillance assignments for potentially fraudulent claims; provide strategic input on high-exposure and complex claims to optimize outcomes.
Monitor litigated claims in coordination with in-house counsel and make recommendations for defense counsel assignment when external representation is needed.
Prepare executive-level reports on claims performance, trends, and program effectiveness.
Internal Communications & Coordination
Serve as primary liaison between HNI and the TPA; communicate regularly with the Senior Injury Management Specialist, Member Community Relations (MCR), and Safety teams to provide claim status updates and gather necessary information.
Coordinate information flow to ensure all parties have timely access to relevant claim developments.
Support locations that lack a Senior Injury Management Specialist with claim-related questions and procedural guidance.
Vendor & Cost Management
Manage day-to-day relationships with TPAs, defense counsel, medical providers, and other vendors to ensure claim resolution.
Monitor KPIs including average claim cost, claim duration, frequency rates, and reserve adequacy.
Analyze claims trends and cost drivers to identify opportunities for improvement.
Compliance
Ensure compliance with workers' compensation laws and regulations across multiple states, with particular focus on Iowa, Indiana, Kentucky, and Minnesota.
Maintain current knowledge of changing WC and occupational safety laws and regulations across operating jurisdictions.
Support audit activities and regulatory inquiries as needed.
Safety Systems Administration
Administer and maintain the organization's Safety and Sustainability Management System, ensuring document control and communication of HNI's standards or changes to the standards.
Manage safety-related document control processes, ensuring timely review, approval, and distribution of standards, procedures, templates, and other related documents.
Manage and respond to questions and change requests on standards or system documents.
Oversee safety software platforms, including configuration, troubleshooting, user support, and coordination with IT or vendors for upgrades and enhancements.
Support data tracking and dashboards for leading and lagging indicators, identify trends, and recommend improvements.
Strategic Support
Collaborate with Risk Management and Safety on injury prevention programs, safety performance monitoring, and best practices.
Participate in renewal processes and insurance program evaluations.
Provide claims expertise to support business decision-making and assist safety improvement initiatives and the digital transformation of safety documentation and workflows.
Support injury prevention activities and safety compliance goals.
What You Have
5+ years of workers' compensation claims experience with exposure to multi-state operations.
Experience and knowledge of safety management systems including OSHA VPP and ISO 45001.
Strong understanding of workers' compensation laws, safety compliance regulations, and best practices.
Experience managing Third Party Administrator relationships and supervising external adjusters.
Knowledge of claims investigation techniques, medical management, and litigation processes.
Experience with Safety Management Systems, EHS software administration, or enterprise-level document control systems preferred.
Manufacturing or industrial operations experience preferred.
What You're Good At
Bachelor's degree required (Risk Management, Safety, or related field preferred).
Excellent analytical and problem-solving skills.
Strong written and verbal communication abilities with diverse stakeholders.
Proficiency in Microsoft Office Suite, claims management systems, and safety/EHS software.
Detail-oriented with strong organizational and time management skills.
High level of integrity and confidentiality.
Strong business acumen, cost-consciousness, and safety awareness.
Collaborative approach with internal teams and external vendors.
Adaptability to changing regulations and business needs.
Customer service orientation with both internal and external stakeholders.
We look forward to hearing from you!
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products. We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com. Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact us at 563-272-7400 or via email. Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. We are seeking an experienced Workers' Compensation & Safety Systems Manager to provide strategic oversight of our workers' compensation program and lead administration of our Safety and Sustainability Management System. This role plays a critical part in ensuring optimal claim outcomes, cost control, and compliance across multiple jurisdictions while also managing safety-related documentation, processes, and software platforms that support injury prevention and regulatory compliance.
Responsibilities
Claims Oversight & Management
Conduct comprehensive claim file reviews to ensure proper handling, documentation, and compliance with state-specific workers' compensation laws and regulations.
Provide direct supervision and oversight of third party administrator (TPA) adjusters to ensure consistent service delivery, prevent claim delays, and promote good communication.
Monitor and evaluate TPA performance through regular audits, reporting analysis, and service level reviews.
Review and approve TPA recommendations on complex claims, including surveillance assignments for potentially fraudulent claims; provide strategic input on high-exposure and complex claims to optimize outcomes.
Monitor litigated claims in coordination with in-house counsel and make recommendations for defense counsel assignment when external representation is needed.
Prepare executive-level reports on claims performance, trends, and program effectiveness.
Internal Communications & Coordination
Serve as primary liaison between HNI and the TPA; communicate regularly with the Senior Injury Management Specialist, Member Community Relations (MCR), and Safety teams to provide claim status updates and gather necessary information.
Coordinate information flow to ensure all parties have timely access to relevant claim developments.
Support locations that lack a Senior Injury Management Specialist with claim-related questions and procedural guidance.
Vendor & Cost Management
Manage day-to-day relationships with TPAs, defense counsel, medical providers, and other vendors to ensure claim resolution.
Monitor KPIs including average claim cost, claim duration, frequency rates, and reserve adequacy.
Analyze claims trends and cost drivers to identify opportunities for improvement.
Compliance
Ensure compliance with workers' compensation laws and regulations across multiple states, with particular focus on Iowa, Indiana, Kentucky, and Minnesota.
Maintain current knowledge of changing WC and occupational safety laws and regulations across operating jurisdictions.
Support audit activities and regulatory inquiries as needed.
Safety Systems Administration
Administer and maintain the organization's Safety and Sustainability Management System, ensuring document control and communication of HNI's standards or changes to the standards.
Manage safety-related document control processes, ensuring timely review, approval, and distribution of standards, procedures, templates, and other related documents.
Manage and respond to questions and change requests on standards or system documents.
Oversee safety software platforms, including configuration, troubleshooting, user support, and coordination with IT or vendors for upgrades and enhancements.
Support data tracking and dashboards for leading and lagging indicators, identify trends, and recommend improvements.
Strategic Support
Collaborate with Risk Management and Safety on injury prevention programs, safety performance monitoring, and best practices.
Participate in renewal processes and insurance program evaluations.
Provide claims expertise to support business decision-making and assist safety improvement initiatives and the digital transformation of safety documentation and workflows.
Support injury prevention activities and safety compliance goals.
What You Have
5+ years of workers' compensation claims experience with exposure to multi-state operations.
Experience and knowledge of safety management systems including OSHA VPP and ISO 45001.
Strong understanding of workers' compensation laws, safety compliance regulations, and best practices.
Experience managing Third Party Administrator relationships and supervising external adjusters.
Knowledge of claims investigation techniques, medical management, and litigation processes.
Experience with Safety Management Systems, EHS software administration, or enterprise-level document control systems preferred.
Manufacturing or industrial operations experience preferred.
What You're Good At
Bachelor's degree required (Risk Management, Safety, or related field preferred).
Excellent analytical and problem-solving skills.
Strong written and verbal communication abilities with diverse stakeholders.
Proficiency in Microsoft Office Suite, claims management systems, and safety/EHS software.
Detail-oriented with strong organizational and time management skills.
High level of integrity and confidentiality.
Strong business acumen, cost-consciousness, and safety awareness.
Collaborative approach with internal teams and external vendors.
Adaptability to changing regulations and business needs.
Customer service orientation with both internal and external stakeholders.
We look forward to hearing from you!
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products. We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com. Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact us at 563-272-7400 or via email. Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
#J-18808-Ljbffr