Akraya, Inc.
Social Media Community Manager: 25-05887
Akraya, Inc., San Diego, California, United States, 92189
Social Media Community Manager
Location: San Diego, CA (Hybrid) Contract: W2 Duration: 12 months Pay Range: $55 - $60 Per Hour Overview
The Social Media Community Manager will be pivotal in engaging with users across popular social channels such as Reddit, TikTok, Instagram, and Threads to foster positive word-of-mouth and enhance brand sentiment for TurboTax. This role involves close cooperation with agency partners and internal teams (marketing, communications, and customer care) to leverage social listening tools like BrandWatch, synthesizing social voice-of-customer insights for strategic updates and managing brand reputation through crisis and content optimization. The successful candidate will support and enhance the brand's social presence through proactive posting, monitoring, and engagement strategies. Responsibilities
Engage actively with consumers across various social platforms to build and maintain positive brand sentiment. Collaborate with agency partners and cross-functional teams to gather and provide actionable insights from social listening tools. Handle crises and high-profile issues skillfully in coordination with senior leadership to protect and promote the brand's reputation. Analyze and derive insights from top-performing content and platform trends for content conceptualization and optimization. Support the brand's social media channels through regular publishing, vigilant monitoring, and engaging interactions. Must Have Skills
Proven expertise in social media platforms and community management. Strong analytical skills with experience in social VOX and report generation. Exceptional writing ability across various brands and channels. Industry Experience
Prior experience in software or technology brands, especially in tax preparation software, is preferred but not required. Seniority level
Entry level Employment type
Contract Job function
Marketing and Sales Industries Staffing and Recruiting
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Location: San Diego, CA (Hybrid) Contract: W2 Duration: 12 months Pay Range: $55 - $60 Per Hour Overview
The Social Media Community Manager will be pivotal in engaging with users across popular social channels such as Reddit, TikTok, Instagram, and Threads to foster positive word-of-mouth and enhance brand sentiment for TurboTax. This role involves close cooperation with agency partners and internal teams (marketing, communications, and customer care) to leverage social listening tools like BrandWatch, synthesizing social voice-of-customer insights for strategic updates and managing brand reputation through crisis and content optimization. The successful candidate will support and enhance the brand's social presence through proactive posting, monitoring, and engagement strategies. Responsibilities
Engage actively with consumers across various social platforms to build and maintain positive brand sentiment. Collaborate with agency partners and cross-functional teams to gather and provide actionable insights from social listening tools. Handle crises and high-profile issues skillfully in coordination with senior leadership to protect and promote the brand's reputation. Analyze and derive insights from top-performing content and platform trends for content conceptualization and optimization. Support the brand's social media channels through regular publishing, vigilant monitoring, and engaging interactions. Must Have Skills
Proven expertise in social media platforms and community management. Strong analytical skills with experience in social VOX and report generation. Exceptional writing ability across various brands and channels. Industry Experience
Prior experience in software or technology brands, especially in tax preparation software, is preferred but not required. Seniority level
Entry level Employment type
Contract Job function
Marketing and Sales Industries Staffing and Recruiting
#J-18808-Ljbffr