Bilingual Customer Service Representative (Spanish)

As a Bilingual Customer Service Representative, you will play a vital role in assisting both wholesale and retail customers by identifying their needs, providing detailed information about Sherwin-Williams products, and offering tailored solutions. Your primary objective will be to resolve customer concerns promptly and ensure a high level of client satisfaction. Staying updated on product features and maintaining the visual and quality standards of the products and store will also be part of your responsibilities. You will contribute to achieving excellent customer service while consistently meeting sales goals. The selected individual will work at Store #5292, located at: 9104 Baltimore Ave. College Park, MD 20740, and may also be required to assist at nearby stores within a 5-mile radius. This role offers a comprehensive benefits package including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), retirement and savings benefits, generous time off, and more. As a Customer Service Representative, you will interact with customers, including minors, and handle cash and various payment methods. Due to the nature of the role, a review of criminal history will be conducted to ensure the safety of customers, staff, and the community. At Sherwin-Williams, our mission is to inspire and enhance the world through our innovative paints, coatings, and solutions. Your skills, talent, and passion contribute significantly to our goals, and we are committed to investing in you: Life:

Enjoy a comprehensive rewards and benefits plan designed to enhance your overall well-being. Career:

Benefit from opportunities to learn, develop new skills, and grow your career with us. Connection:

Be a part of an inclusive team dedicated to serving both our communities and each other. What's Next? Online Application:

Find your desired role on our Careers page and create your profile. Digital Interview:

Qualified candidates will be invited to complete a digital video interview. This will include a few behavioral questions and can be done at your convenience within 7 days. In-Store Interview:

Top candidates will then be invited for an in-store interview with our recruitment team. We prioritize your health and well-being with our extensive range of world-class benefits. A general outline of benefits can be found on our benefits site. Compensation is determined based on various factors including skills, experience, and organizational needs. Please note that the wage range may not account for regional differentials. We are committed to equal employment opportunities for all candidates and will not discriminate based on race, color, religion, gender, or any other legally protected category. Key Responsibilities: Ensure exceptional customer satisfaction through outstanding service. Assist customers both in-person and via phone, identifying their needs and recommending suitable products. Establish trusting relationships with wholesale and retail clients. Accurately process sales transactions in accordance with company policies. Meet monthly, quarterly, and yearly sales goals. Maintain meticulous records of work orders and formulas. Retrieve products from sales floor and warehouse when needed. Tint and mix products as per customer specifications. Restock and organize displays to keep the store presentable. Ensure cleanliness of store equipment and assist with deliveries as necessary. Stay informed about product offerings and available options. Follow inventory control procedures and suggest improvements to sales strategies. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work in the country without sponsorship for a work visa. Proficient in English reading, writing, comprehension, and communication. Proficient in Spanish reading, writing, comprehension, and communication. Valid and unrestricted Driver's License required. Ability to frequently lift and carry up to 50 lbs. and occasionally up to 70 lbs. with or without reasonable accommodation. Willingness to work scheduled hours, including evenings and weekends, as required. Preferred Qualifications: High School diploma or GED is preferred. One year of experience in a customer service, retail, or delivery position. Previous experience selling paint and related products is a plus. Familiarity with tinting and mixing equipment is advantageous.