Bachman's Inc
Job Description
Job Description
Job Responsibilities:
Receive and dispatch service calls
Plan, schedule, and route technicians to customer locations based on request type, location, and skill level
Monitor service logs and maintain accurate records
Communicate clearly with customers and technicians throughout the day
Audit service reports and assist with ordering supplies
Provide general administrative support as needed
Qualifications & Skills:
Prior dispatching or service coordination experience preferred but not necessary
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Ability to work independently in a fast-paced environment
Solid customer service and problem-solving skills
Basic computer proficiency (experience with service management software a plus)
Knowledge of the HVAC industry is a plus
Job Responsibilities:
Receive and dispatch service calls
Plan, schedule, and route technicians to customer locations based on request type, location, and skill level
Monitor service logs and maintain accurate records
Communicate clearly with customers and technicians throughout the day
Audit service reports and assist with ordering supplies
Provide general administrative support as needed
Qualifications & Skills:
Prior dispatching or service coordination experience preferred but not necessary
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Ability to work independently in a fast-paced environment
Solid customer service and problem-solving skills
Basic computer proficiency (experience with service management software a plus)
Knowledge of the HVAC industry is a plus