Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Position Overview: We are seeking a highly skilled and motivated Desktop Support Engineer with 4 years of hands-on experience in providing support for desktop and laptop environments, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for end-users. The ideal candidate will have expertise in resolving IT-related problems, a strong understanding of various operating systems, and excellent communication skills. Key Responsibilities: ● Provide advanced technical support for desktop and laptop hardware, operating systems, and software applications. ● Troubleshoot and resolve issues related to software, hardware, and peripheral devices, both remotely and on-site. ● Install, configure, and maintain computer systems, software, and network devices for end-users. ● Please perform routine software upgrades, security patches, and system maintenance to ensure the best system performance. ● Support and manage Microsoft Active Directory for user account management, group policies, and permissions. ● Respond to and resolve service requests in a timely and efficient manner, ensuring minimal disruption to end-user operations. ● Coordinate with other IT teams (network, server, etc.) to resolve complex technical issues. ● Document and maintain knowledge base articles for recurring issues and solutions. ● Train end-users on the proper use of hardware, software, and security protocols. ● Assist in the deployment and configuration of new hardware and software solutions. ● Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices. ● Provide support for VPN connections, Wi-Fi, and remote desktop services. ● Maintain inventory of hardware, software, and licenses. Requirements: ● Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). ● 4 years of hands-on experience in desktop support or IT support roles. ● Strong proficiency in Windows, macOS, and Linux operating systems. ● Experience with Active Directory, MS Exchange, Office 365, and remote desktop issues. ● Document and maintain knowledge base articles for recurring issues and solutions. ● Train end-users on the proper use of hardware, software, and security protocols. ● Assist in the deployment and configuration of new hardware and software solutions. ● Perform hardware diagnostics and repairs, including desktop PCs, laptops, printers, and mobile devices. ● Provide support for VPN connections, Wi-Fi, and remote desktop services. ● Maintain inventory of hardware, software, and licenses. Requirements: ● Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). ● 4 years of hands-on experience in desktop support or IT support roles. ● Strong proficiency in Windows, macOS, and Linux operating systems. ● Experience with Active Directory, MS Exchange, Office 365, and remote desktop solutions. ● Expertise in troubleshooting hardware and software issues, including printers, mobile devices, and peripherals. ● Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) and experience in troubleshooting network-related issues. ● Solid understanding of security best practices, including antivirus, firewalls, and data encryption. ● Ability to work independently and collaboratively in a fast-paced environment. ● Strong communication skills, both verbal and written. ● IT certifications (such as CompTIA A, Microsoft Certified IT Professional, or similar) are a plus. Preferred Qualifications: ● Experience with ticketing systems like ServiceNow, Jira, or Zendesk. ● Familiarity with cloud-based applications and services like Google Workspace, Office 365, or SharePoint. ● Experience with virtualization tools like VMware or Hyper-V. ● Ability to provide support for mobile devices (iOS, Android).