Sherwin-Williams
Bilingual Customer Service Representative (Spanish)
Sherwin-Williams, Collegeville, Pennsylvania, United States, 19426
As a Bilingual Customer Service Representative, you will collaborate with both wholesale and retail customers to assess their needs, provide insightful answers about our products, and suggest tailored solutions. You will be instrumental in resolving customer issues promptly, ensuring outstanding client satisfaction, and staying informed about product features. It's your mission to uphold our high quality and visual standards while driving sales for the store.
This role involves direct interactions with customers, including minors, and access to various payment methods, electronic equipment, and personal information. To safeguard our operations and the safety of everyone involved, we conduct thorough background checks.
Selected candidates will be expected to work at stores located within 5-10 miles of our Collegeville location at 430 W. Main St. Collegeville, PA 19426.
At Sherwin-Williams, we strive to inspire and improve the world through our innovative products and solutions. Your unique skills and passion contribute directly to our success. Here's what we offer:
Life:
Enjoy a range of rewards, benefits, and flexibility to enhance your health and well-being. Career:
Take advantage of opportunities for learning, skill development, and career growth. Connection:
Join an inclusive team that is committed to our communities. Ready to take the next step? Here’s how to get started: Step 1 - Online Application:
Begin by finding the job that interests you on our Careers page. Create your profile, which usually takes around 15 minutes. Step 2 - Digital Interview:
If your application is reviewed positively, you'll be invited to complete a digital video interview with a few behavioral questions, allowing you to record it at your convenience within 7 days. Step 3 - In-Store Interview:
Top candidates will be invited for an in-person interview with our recruitment team at one of our locations. We prioritize the health and well-being of our employees and their families, starting with a comprehensive range of benefits. For more information on our offerings, please refer to our benefits description upon hiring. The compensation for this role is based on a variety of factors, including skills and experience, and the listed range reflects the local market conditions. We reserve the right to adjust this information, subject to applicable laws. We welcome all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We consider qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. Key Responsibilities: Deliver exceptional customer service and ensure satisfaction through excellent sales service. Assist customers in-person and over the phone, identifying needs and recommending suitable products. Build trusting relationships with wholesale and retail customers. Accurately process sales transactions following company policies. Meet and exceed monthly, quarterly, and yearly sales goals. Maintain organized work order files and product formulas. Prepare products as needed by tinting and mixing to customer specifications. Support the store by stocking shelves and creating displays. Ensure the cleanliness of store equipment. Load and unload delivery trucks. Assist with deliveries as required. Keep assigned areas well-stocked and presentable. Stay knowledgeable about available products to assist customers effectively. Comply with inventory control measures. Offer suggestions for improving sales. Minimum Requirements: Must be at least eighteen (18) years old. Must be legally authorized to work without requiring sponsorship. Proficient in reading, writing, and communicating in English and Spanish. A valid, unrestricted Driver's License is required. Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED is preferred. At least one (1) year of experience in a customer service or retail position. Experience selling paint and related products is a plus. Familiarity with tinting and mixing equipment is advantageous.
Enjoy a range of rewards, benefits, and flexibility to enhance your health and well-being. Career:
Take advantage of opportunities for learning, skill development, and career growth. Connection:
Join an inclusive team that is committed to our communities. Ready to take the next step? Here’s how to get started: Step 1 - Online Application:
Begin by finding the job that interests you on our Careers page. Create your profile, which usually takes around 15 minutes. Step 2 - Digital Interview:
If your application is reviewed positively, you'll be invited to complete a digital video interview with a few behavioral questions, allowing you to record it at your convenience within 7 days. Step 3 - In-Store Interview:
Top candidates will be invited for an in-person interview with our recruitment team at one of our locations. We prioritize the health and well-being of our employees and their families, starting with a comprehensive range of benefits. For more information on our offerings, please refer to our benefits description upon hiring. The compensation for this role is based on a variety of factors, including skills and experience, and the listed range reflects the local market conditions. We reserve the right to adjust this information, subject to applicable laws. We welcome all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We consider qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. Key Responsibilities: Deliver exceptional customer service and ensure satisfaction through excellent sales service. Assist customers in-person and over the phone, identifying needs and recommending suitable products. Build trusting relationships with wholesale and retail customers. Accurately process sales transactions following company policies. Meet and exceed monthly, quarterly, and yearly sales goals. Maintain organized work order files and product formulas. Prepare products as needed by tinting and mixing to customer specifications. Support the store by stocking shelves and creating displays. Ensure the cleanliness of store equipment. Load and unload delivery trucks. Assist with deliveries as required. Keep assigned areas well-stocked and presentable. Stay knowledgeable about available products to assist customers effectively. Comply with inventory control measures. Offer suggestions for improving sales. Minimum Requirements: Must be at least eighteen (18) years old. Must be legally authorized to work without requiring sponsorship. Proficient in reading, writing, and communicating in English and Spanish. A valid, unrestricted Driver's License is required. Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED is preferred. At least one (1) year of experience in a customer service or retail position. Experience selling paint and related products is a plus. Familiarity with tinting and mixing equipment is advantageous.