Bilingual Customer Service Representative (Spanish) Float

As a Bilingual Customer Service Representative at Sherwin-Williams, you will play a crucial role in providing exceptional service to our wholesale and retail customers. Your primary responsibilities will include understanding customer needs, answering questions about our products, and recommending the best solutions to enhance customer satisfaction. You will be responsible for promptly addressing any customer concerns, ensuring that each interaction reflects our commitment to excellent service. Staying informed about product features and maintaining the quality and visual standards of our store is essential. Our goal is to achieve outstanding customer service while consistently meeting sales objectives. This position involves direct interaction with customers and includes access to cash, electronic equipment, personal information, and store merchandise. To maintain a safe environment for our customers and team, a review of criminal history is required. Locations for this role include: Store #702483: 1911 Opelika Rd, Auburn, AL 36830 Store #702792: 2104 Frederick Rd, Opelika, AL 36801 Store #705085: 2071 South College St, Auburn, AL 36832 Join us at Sherwin-Williams to make our world brighter and stronger! We are proud to support our employees through: Life:

Enjoy a range of rewards, benefits, and flexibility to enhance your health and well-being. Career:

Opportunities for learning, skill development, and career growth. Connection:

Be part of an inclusive team that is committed to our community. Application Process: Online Application:

Create your profile on our Careers page and submit your application. Digital Interview:

Qualified candidates will be invited to complete a video interview with behavioral questions. In-Store Interview:

Top candidates will meet with our team in a store setting. We offer a wide range of benefits, including health care and retirement options. Compensation varies based on several factors, including experience and skills. All qualified applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other protected categories. As a VEVRAA Federal Contractor, we prioritize veteran referrals. We maintain a safe recruiting process and will never ask for payment or sensitive personal information from candidates. Job Duties Include: Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and via phone by determining their needs and presenting the right products. Build trustful relationships with wholesale and retail customers. Process sales transactions accurately per company policies. Achieve monthly, quarterly, and yearly sales goals. Maintain accurate work order files and formulas. Prepare products based on customer specifications. Stock shelves and set up product displays. Keep store equipment clean and well-maintained. Load/unload delivery trucks and assist with deliveries. Maintain assigned areas in a presentable condition. Stay knowledgeable about available products and discuss options with customers. Follow inventory control procedures and suggest sales improvements. Minimum Requirements: At least eighteen (18) years of age. Legally authorized to work in the country without sponsorship. Ability to read, write, comprehend, and communicate in both English and Spanish. Ability to lift and carry up to 50 lbs frequently and 70 lbs on occasion. Willing to work scheduled hours, including evenings and weekends. Preferred Qualifications: Valid, unrestricted Driver's License. High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Experience selling paint and related products. Experience with tinting and mixing equipment.