ServiceNow
Forward Deployed Solution Architect AppliedAI FDE
ServiceNow, San Francisco, California, United States, 94199
Overview
Forward Deployed Solution Architect AppliedAI FDE at ServiceNow. This role embeds with customers to architect AI-powered systems, drive ROI, and scale solutions across the Now Platform. This is a Field Product Architect position at the forefront of applied AI. What Youll Do
Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders. Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like
Solution-Ready Build Delivered: Deliver a validated AI solution-ready build within 812 weeks addressing a business-critical problem. Widespread Reuse: Assetsfrom prompts to orchestration logicare reused by other teams and codified for scale. Platform Evolution: Contributions to shaping the Now Platform through product feedback and architectural influence. Business Transformation: AI solution leads to measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Delivered solution becomes the foundation for scaled production deployment. Trusted Field Partner: Customers and internal stakeholders view you as a strategic, credible partner. Qualifications
Experience: Experience integrating AI into work processes, decision-making, or problem-solving with AI-powered tools and automated workflows. Enterprise Experience: 15+ years total experience; 57+ years in enterprise AI/ML architecture, field engineering, or solution consulting; proven delivery leadership over 3+ years. Technical Mastery: Strong grasp of LLM-based systems, GenAI pipelines (prompt engineering, RAG, orchestration, data modeling); capable of full-stack intelligent workflow design. Cloud & Infrastructure Fluency: Hands-on with AWS, Azure, or GCP; containers, IaC (Terraform/CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL; familiarity with LangChain, Semantic Kernel, or similar; able to contribute to code-level discussions. Customer & Delivery Leadership: Comfortable in ambiguous, high-stakes environments; experienced in guiding cross-functional technical teams and stakeholders. Field Readiness: Willing to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive outcomes. Platform Affinity: Familiarity with the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems is a plus. Preferred Qualifications
Experience delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector databases, and Python. Experience with SaaS platforms, enterprise data integration, and low-code environments. Track record of converting field delivery into reusable product patterns and delivering tangible customer impact. Knowledge of AI governance, compliance, and enterprise security practices. Location and Compensation
For positions in this location, base pay ranges from $236,000 to $413,000, plus equity (where applicable), variable/incentive compensation, and benefits. Base pay varies by location. Health plans, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs are provided. EEO and Accommodations
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected status. Reasonable accommodations are available upon request at globaltalentss@servicenow.com. #J-18808-Ljbffr
Forward Deployed Solution Architect AppliedAI FDE at ServiceNow. This role embeds with customers to architect AI-powered systems, drive ROI, and scale solutions across the Now Platform. This is a Field Product Architect position at the forefront of applied AI. What Youll Do
Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders. Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like
Solution-Ready Build Delivered: Deliver a validated AI solution-ready build within 812 weeks addressing a business-critical problem. Widespread Reuse: Assetsfrom prompts to orchestration logicare reused by other teams and codified for scale. Platform Evolution: Contributions to shaping the Now Platform through product feedback and architectural influence. Business Transformation: AI solution leads to measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Delivered solution becomes the foundation for scaled production deployment. Trusted Field Partner: Customers and internal stakeholders view you as a strategic, credible partner. Qualifications
Experience: Experience integrating AI into work processes, decision-making, or problem-solving with AI-powered tools and automated workflows. Enterprise Experience: 15+ years total experience; 57+ years in enterprise AI/ML architecture, field engineering, or solution consulting; proven delivery leadership over 3+ years. Technical Mastery: Strong grasp of LLM-based systems, GenAI pipelines (prompt engineering, RAG, orchestration, data modeling); capable of full-stack intelligent workflow design. Cloud & Infrastructure Fluency: Hands-on with AWS, Azure, or GCP; containers, IaC (Terraform/CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL; familiarity with LangChain, Semantic Kernel, or similar; able to contribute to code-level discussions. Customer & Delivery Leadership: Comfortable in ambiguous, high-stakes environments; experienced in guiding cross-functional technical teams and stakeholders. Field Readiness: Willing to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive outcomes. Platform Affinity: Familiarity with the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems is a plus. Preferred Qualifications
Experience delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector databases, and Python. Experience with SaaS platforms, enterprise data integration, and low-code environments. Track record of converting field delivery into reusable product patterns and delivering tangible customer impact. Knowledge of AI governance, compliance, and enterprise security practices. Location and Compensation
For positions in this location, base pay ranges from $236,000 to $413,000, plus equity (where applicable), variable/incentive compensation, and benefits. Base pay varies by location. Health plans, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs are provided. EEO and Accommodations
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected status. Reasonable accommodations are available upon request at globaltalentss@servicenow.com. #J-18808-Ljbffr