Bilingual Customer Service Representative (Spanish) - Multi-Store Support

As a Bilingual Customer Service Representative at Sherwin-Williams, you will engage closely with both wholesale and retail customers to assess their needs, answer questions about our products, and recommend effective solutions. You will play a key role in resolving customer concerns to ensure maximum satisfaction, while also maintaining an up-to-date understanding of our product features. Your contributions will directly support our sales goals and uphold the visual and quality standards of our store. Your responsibilities will involve direct contact with customers, including minors, and you may handle cash and other payment methods. To ensure the safety of our customers, staff, and operations, we will conduct a review of your criminal history. The position requires flexibility as you will be expected to work across several stores within a 22-mile radius, including: - 209 N Main Street, Andover, MA 01810 - 175 Elm St. Salisbury, MA 02952 - 400 Lowell Ave. #12, Haverhill, MA 01832-3696 At Sherwin-Williams, we strive to inspire and improve the world by coloring and protecting what matters. Our innovative solutions not only enhance spaces but also empower our employees. We offer: Competitive rewards and benefits for your health and well-being Career advancement opportunities for professional development A supportive and inclusive team environment Steps to Apply: Step 1 - Online Application:

Find roles of interest on our Careers page and create your profile. Step 2 - Digital Interview:

Qualified candidates will complete a video interview via HireVue that includes behavioral questions. Step 3 - In-Store Interview:

Top candidates are invited for an in-person interview in one of our stores. We offer a comprehensive benefits package. Compensation will be based on a variety of factors and is subject to change. Generally, qualified applicants with arrest or conviction records will be considered for employment in compliance with the relevant laws. Sherwin-Williams is an Equal Employment Opportunity employer. We celebrate diversity and encourage applications from all qualified candidates without discrimination. Our recruiting team will never ask for payment or sensitive personal information during the application process. Ensure high customer satisfaction through exceptional sales service. Assist customers in person and on the phone to identify their needs and recommend appropriate products. Build strong relationships with both wholesale and retail customers. Process sales transactions accurately following company policies. Meet sales goals on a monthly, quarterly, and annual basis. Maintain organized work order files and product formulas. Retrieve products from sales floors or warehouses as needed. Tint and mix products to meet customer specifications. Stock shelves and set up visually appealing displays. Clean and maintain store equipment. Assist in loading/unloading delivery trucks. Help with deliveries when necessary. Maintain the cleanliness and stock level of your assigned areas. Stay knowledgeable about products and available options. Comply with inventory control procedures. Suggest potential improvements for sales strategies. Minimum Requirements: Must be at least 18 years old. Must be legally authorized to work without the need for sponsorship. Fluent in English and Spanish, both written and oral. Must possess a valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally. Willing to work scheduled hours, including potential evenings and weekends. Preferred Qualifications: High School diploma or GED. Minimum one year of experience in retail or customer service. Experience selling paint and paint-related products. Experience operating tinting and mixing equipment.