SPACE EXPLORATION TECHNOLOGIES CORP
Hardware Reliability Engineer, Wi-Fi (Starlink Product)
SPACE EXPLORATION TECHNOLOGIES CORP, Bastrop, Texas, United States, 78602
Hardware Reliability Engineer, Field Performance (Starlink Product)
Bastrop, TX As a Hardware Reliability Engineer on the Starlink team, you will be responsible for the performance and reliability of SpaceX customer hardware (dish, router, power supply, cables), from telemetry analysis to hands-on hardware failure analysis. You will use design, manufacturing data, and field telemetry to troubleshoot issues, perform root-cause investigations, and build dashboards and tools that improve fleet-wide performance and the customer experience. This is a high-visibility role that informs future product design, participates in product launches, and requires you to communicate findings to senior leadership. RESPONSIBILITIES: Become a Wi-Fi field performance expert Perform hands-on debugging to drive to root cause and corrective action of failed phased-array, Wi-Fi routers, and power supply PCBAs Lead technical investigations with tight timelines by diving into isolated or fleet-wide performance or reliability issues which affect our customers and present findings to executives Build and maintain critical tools and custom software to objectively assess the performance and reliability of Starlink customer hardware Run internal betas and product launches to identify and resolve any design issues in the hardware or software of new products ahead of their public launch Build relationships and collaborate across disciplines including engineering, production, test, inventory, quality, supply chain, and customer experience to drive positive business outcomes Consistently contribute effort, leadership, and creative thinking to solving complex problems in a collaborative fashion and under tight deadlines BASIC QUALIFICATIONS: Bachelors degree in electrical engineering, RF engineering, computer engineering, computer science, mathematics, or other STEM discipline 1+ years of experience working with digital or mixed-signal designs, using oscilloscopes, digital multimeters, power supplies, and/or soldering equipment (includes internships and school projects) Experience in networking technologies including but not limited to: Ethernet protocols and Wi-Fi standards 1+ years of experience with data analysis in Python/R PREFERRED SKILLS AND EXPERIENCE: 1+ year of experience in consumer electronics or similar industry Experience troubleshooting electronics hardware Proficiency at understanding PCB schematics and layout tools Experience with engineering projects in any one or more of the following areas: CPU/FPGA/ASIC circuit boards, Linux, high speed interfaces, memories, and/or low power platforms Experience with basic principles of antenna theory, RF antennas, and communication systems Experience troubleshooting RF communication systems including Wi-Fi Understanding of service provider and home networks technologies including but not limited to:
Connectivity (Ethernet, Wi-Fi, WDM, IPv4, and IPv6) Internet services (DNS, DHCP, NTP, UPnP, NAT etc.) Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc.) Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
1+ years of experience with SQL Strong coding skills: clean, efficient, and well-documented code with a foundation in software design principles Experience in a technical operational role in a live service or high-volume production environment (eg consumer goods, automotive) Ability to work effectively in a dynamic environment that includes working with changing needs and requirements ADDITIONAL REQUIREMENTS: This position is based in Bastrop, TX (near Austin) and requires being on-site; remote work not considered Must be willing to work extended hours and weekends as needed to meet deadlines Must be willing to travel (up to 20%) To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State. Learn more about ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. #J-18808-Ljbffr
Bastrop, TX As a Hardware Reliability Engineer on the Starlink team, you will be responsible for the performance and reliability of SpaceX customer hardware (dish, router, power supply, cables), from telemetry analysis to hands-on hardware failure analysis. You will use design, manufacturing data, and field telemetry to troubleshoot issues, perform root-cause investigations, and build dashboards and tools that improve fleet-wide performance and the customer experience. This is a high-visibility role that informs future product design, participates in product launches, and requires you to communicate findings to senior leadership. RESPONSIBILITIES: Become a Wi-Fi field performance expert Perform hands-on debugging to drive to root cause and corrective action of failed phased-array, Wi-Fi routers, and power supply PCBAs Lead technical investigations with tight timelines by diving into isolated or fleet-wide performance or reliability issues which affect our customers and present findings to executives Build and maintain critical tools and custom software to objectively assess the performance and reliability of Starlink customer hardware Run internal betas and product launches to identify and resolve any design issues in the hardware or software of new products ahead of their public launch Build relationships and collaborate across disciplines including engineering, production, test, inventory, quality, supply chain, and customer experience to drive positive business outcomes Consistently contribute effort, leadership, and creative thinking to solving complex problems in a collaborative fashion and under tight deadlines BASIC QUALIFICATIONS: Bachelors degree in electrical engineering, RF engineering, computer engineering, computer science, mathematics, or other STEM discipline 1+ years of experience working with digital or mixed-signal designs, using oscilloscopes, digital multimeters, power supplies, and/or soldering equipment (includes internships and school projects) Experience in networking technologies including but not limited to: Ethernet protocols and Wi-Fi standards 1+ years of experience with data analysis in Python/R PREFERRED SKILLS AND EXPERIENCE: 1+ year of experience in consumer electronics or similar industry Experience troubleshooting electronics hardware Proficiency at understanding PCB schematics and layout tools Experience with engineering projects in any one or more of the following areas: CPU/FPGA/ASIC circuit boards, Linux, high speed interfaces, memories, and/or low power platforms Experience with basic principles of antenna theory, RF antennas, and communication systems Experience troubleshooting RF communication systems including Wi-Fi Understanding of service provider and home networks technologies including but not limited to:
Connectivity (Ethernet, Wi-Fi, WDM, IPv4, and IPv6) Internet services (DNS, DHCP, NTP, UPnP, NAT etc.) Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc.) Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
1+ years of experience with SQL Strong coding skills: clean, efficient, and well-documented code with a foundation in software design principles Experience in a technical operational role in a live service or high-volume production environment (eg consumer goods, automotive) Ability to work effectively in a dynamic environment that includes working with changing needs and requirements ADDITIONAL REQUIREMENTS: This position is based in Bastrop, TX (near Austin) and requires being on-site; remote work not considered Must be willing to work extended hours and weekends as needed to meet deadlines Must be willing to travel (up to 20%) To conform to U.S. Government export regulations, applicant must be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State. Learn more about ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. #J-18808-Ljbffr