ClearanceJobs
Tier 2 Technical Support Specialist
ClearanceJobs, Washington, District of Columbia, us, 20022
Tier 2 Technical Support Specialist
The Tier 2 Technical Support Specialist provides mid-level escalation support for software, hardware, and network issues. This role requires hands-on problem-solving, supporting desktop and mobile operating systems, remote access troubleshooting, and resolving complex end-user issues. Qualifications: Bachelor's degree in IT, Engineering, or related field Required Certifications: CompTIA Network+ and Security+ Microsoft 365 Certified: Enterprise Administrator Expert ITIL Foundation Certification Technical Proficiencies: All Tier 1 technical skills Advanced OS troubleshooting (Windows, macOS, iOS, Android) Remote connectivity and VPN diagnostics Onsite hardware and peripheral support (including lifting up to 50 lbs) Software installation, configuration, and user support Experience: Minimum 5 years advanced OS experience (Windows/macOS/iOS/Android) Minimum 5 years Active Directory administration Minimum 5 years supporting Microsoft Office 365 applications Minimum 3 years supporting VPN and remote access technologies Minimum 3 years working with remote access software tools Additional Requirements: Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances based on client requirements.
The Tier 2 Technical Support Specialist provides mid-level escalation support for software, hardware, and network issues. This role requires hands-on problem-solving, supporting desktop and mobile operating systems, remote access troubleshooting, and resolving complex end-user issues. Qualifications: Bachelor's degree in IT, Engineering, or related field Required Certifications: CompTIA Network+ and Security+ Microsoft 365 Certified: Enterprise Administrator Expert ITIL Foundation Certification Technical Proficiencies: All Tier 1 technical skills Advanced OS troubleshooting (Windows, macOS, iOS, Android) Remote connectivity and VPN diagnostics Onsite hardware and peripheral support (including lifting up to 50 lbs) Software installation, configuration, and user support Experience: Minimum 5 years advanced OS experience (Windows/macOS/iOS/Android) Minimum 5 years Active Directory administration Minimum 5 years supporting Microsoft Office 365 applications Minimum 3 years supporting VPN and remote access technologies Minimum 3 years working with remote access software tools Additional Requirements: Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances based on client requirements.