SyllogisTeks
Overview
The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen. Base pay range
$130,000.00/yr - $160,000.00/yr Responsibilities
Manage the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s). Provide operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure. Facilitate the sale of Professional Services by properly managing client expectations. Provide direction to the organization on continuous improvement to increase customer satisfaction and quality of service. Hold the organization accountable to agree upon processes. Collaborate with technical Engineers and sales Account Executives to deliver on cross-functional projects. Exhibit exceptional communication skills and business acumen in all interactions. Preferred skills
Data center experience required; AI data center experience is a strong plus Understand technical concepts beyond surface level (e.g., more than switches = Cisco). They do not need to configure hardware. 10+ years of experience PMP certification required Comfortable with Agile practices Additional certifications are a plus ACP would be ideal Qualifications
5-10 years experience managing teams in the delivery of engineering services within the IT, data center or networking industry or similar experience. Large Professional Services firm experience preferred Legally eligible to work in the United States Must provide strong leadership including vision and promoting/leading change. Strong interpersonal and communication skills (verbal and written). Professional self-starter, with ability to work collaboratively with others. Establishes meeting times, places and agendas. Coordinates the review, presentation and release of project documentation. Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks. Ability to collaborate with technical Engineers and sales Account Executives effortlessly. Ability to work with a cross-functional team that includes all levels of the organization. Project a professional image and strong business acumen during customer interactions. Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services. Familiarity with Microsoft Project and other Project Management tools preferred. Ability to create and maintain processes and ensure they are followed. Some travel may be required up to 50%. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Staffing and Recruiting #J-18808-Ljbffr
The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen. Base pay range
$130,000.00/yr - $160,000.00/yr Responsibilities
Manage the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s). Provide operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure. Facilitate the sale of Professional Services by properly managing client expectations. Provide direction to the organization on continuous improvement to increase customer satisfaction and quality of service. Hold the organization accountable to agree upon processes. Collaborate with technical Engineers and sales Account Executives to deliver on cross-functional projects. Exhibit exceptional communication skills and business acumen in all interactions. Preferred skills
Data center experience required; AI data center experience is a strong plus Understand technical concepts beyond surface level (e.g., more than switches = Cisco). They do not need to configure hardware. 10+ years of experience PMP certification required Comfortable with Agile practices Additional certifications are a plus ACP would be ideal Qualifications
5-10 years experience managing teams in the delivery of engineering services within the IT, data center or networking industry or similar experience. Large Professional Services firm experience preferred Legally eligible to work in the United States Must provide strong leadership including vision and promoting/leading change. Strong interpersonal and communication skills (verbal and written). Professional self-starter, with ability to work collaboratively with others. Establishes meeting times, places and agendas. Coordinates the review, presentation and release of project documentation. Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks. Ability to collaborate with technical Engineers and sales Account Executives effortlessly. Ability to work with a cross-functional team that includes all levels of the organization. Project a professional image and strong business acumen during customer interactions. Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services. Familiarity with Microsoft Project and other Project Management tools preferred. Ability to create and maintain processes and ensure they are followed. Some travel may be required up to 50%. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Staffing and Recruiting #J-18808-Ljbffr