Mutual of America Financial Group
Senior Data Center and Computer Operations Analyst
Mutual of America Financial Group, Boca Raton, Florida, us, 33481
Senior Data Center and Computer Operations Analyst
Job Category: Tech-Infa - Data Center & Computer Operations Location: Boca Raton, FL Description
Mutual of America Financial Group Job Title: Senior Data Center and Computer Operations Analyst Location: Boca Raton, FL Who We Are: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals. We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future. Role Summary: Monitor computer systems to ensure they are running smoothly and securely to maintain productivity and minimize disruptions for the company. Maintain constant communication with third-party providers to ensure all our processes are running smoothly. Maintain all batch cycles using Stonebranch Workload scheduler for MOA interactions with AWS Cloud computing, Qlik, Salesforce, FIS and Omni DC. Responsibilities: Monitor, identify and resolve scheduling conflicts and issues and escalate if needed. Monitor, troubleshoot and escalate system software, hardware, and network issues promptly. Maintain accurate logs and documentation of system operations, issues, and resolutions, using Service Now, Status Page and CS Client Portal tickets. Participate in disaster recovery planning and testing. Creating, maintaining, and adjusting schedules based on project requirements Perform analysis, design and implementation of batch processing workflows using Stonebranch workload scheduler Automation platform. Maintain Problem Determination System by updating, assigning and closing tickets with root cause and resolution. Required Qualifications: Knowledge of Stonebranch (or like scheduling software) A basic understanding of how computer hardware and software work. The ability to communicate well with others. An understanding of process management, file systems, security. Strong problem-solving skills and attention to detail. Time management and organization skills for prioritizing tasks accurately based on a production schedule. Familiarity with common operating systems and network monitoring programs. Excellent data entry skills for accurately maintaining processing logs. Teamwork and collaboration skills. Customer service and interpersonal skills. Integrity to maintain confidentiality when working with sensitive business data. Verbal and written communication to explain complex technical information to users with little technical knowledge. This position is deemed an essential employee. Preferred Qualifications: Cloud environment experience (AWS, Salesforce, QLik) Knowledge of workload scheduling technologies (e.g., Stonebranch, Broadcom ESP, IBM/TWS). Working knowledge of ServiceNow or like change and incident management software. Knowledge of the following SolarWinds, VMware/Horizon, WinSCP. Scripting Language such as Python, PowerShell or similar. Knowledge of Git commits for version control. What We Offer You: Competitive base salary Annual Bonus Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment 401(k) an employer match on employee contributions of up to 6% of total pay. Parental Leave: 8 weeks fully paid Paid time off: 20 days plus two floating personal holidays The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and/or company performance. Base Salary Range: $61,600 - $92,300 Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.
Job Category: Tech-Infa - Data Center & Computer Operations Location: Boca Raton, FL Description
Mutual of America Financial Group Job Title: Senior Data Center and Computer Operations Analyst Location: Boca Raton, FL Who We Are: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals. We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future. Role Summary: Monitor computer systems to ensure they are running smoothly and securely to maintain productivity and minimize disruptions for the company. Maintain constant communication with third-party providers to ensure all our processes are running smoothly. Maintain all batch cycles using Stonebranch Workload scheduler for MOA interactions with AWS Cloud computing, Qlik, Salesforce, FIS and Omni DC. Responsibilities: Monitor, identify and resolve scheduling conflicts and issues and escalate if needed. Monitor, troubleshoot and escalate system software, hardware, and network issues promptly. Maintain accurate logs and documentation of system operations, issues, and resolutions, using Service Now, Status Page and CS Client Portal tickets. Participate in disaster recovery planning and testing. Creating, maintaining, and adjusting schedules based on project requirements Perform analysis, design and implementation of batch processing workflows using Stonebranch workload scheduler Automation platform. Maintain Problem Determination System by updating, assigning and closing tickets with root cause and resolution. Required Qualifications: Knowledge of Stonebranch (or like scheduling software) A basic understanding of how computer hardware and software work. The ability to communicate well with others. An understanding of process management, file systems, security. Strong problem-solving skills and attention to detail. Time management and organization skills for prioritizing tasks accurately based on a production schedule. Familiarity with common operating systems and network monitoring programs. Excellent data entry skills for accurately maintaining processing logs. Teamwork and collaboration skills. Customer service and interpersonal skills. Integrity to maintain confidentiality when working with sensitive business data. Verbal and written communication to explain complex technical information to users with little technical knowledge. This position is deemed an essential employee. Preferred Qualifications: Cloud environment experience (AWS, Salesforce, QLik) Knowledge of workload scheduling technologies (e.g., Stonebranch, Broadcom ESP, IBM/TWS). Working knowledge of ServiceNow or like change and incident management software. Knowledge of the following SolarWinds, VMware/Horizon, WinSCP. Scripting Language such as Python, PowerShell or similar. Knowledge of Git commits for version control. What We Offer You: Competitive base salary Annual Bonus Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment 401(k) an employer match on employee contributions of up to 6% of total pay. Parental Leave: 8 weeks fully paid Paid time off: 20 days plus two floating personal holidays The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and/or company performance. Base Salary Range: $61,600 - $92,300 Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.