Hilton La Jolla Torrey Pines
Guest Service Agent - Hilton La Jolla Torrey Pines
Hilton La Jolla Torrey Pines, San Diego, California, United States, 92189
Overview
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Guest Service Agent - Hilton La Jolla Torrey Pines
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Hilton La Jolla Torrey Pines . Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the Torrey Pines Golf Course overlooking the shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms. The ideal candidate for this role should possess at least one year of customer service experience, preferably within the hotel industry. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills. Shift Pattern : open availability required, weekends and holidays are required The hourly rate : $19 Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Note: Available benefits may vary depending upon property-specific terms and conditions of employment. Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Qualifications
Demonstration of Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability Experience: at least one year of customer service experience, preferably in hospitality Flexible schedule; strong computer proficiency; excellent communication skills What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Work Location
Hilton La Jolla Torrey Pines Schedule
Full-time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitality
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Join to apply for the
Guest Service Agent - Hilton La Jolla Torrey Pines
role at
Hilton La Jolla Torrey Pines . Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the Torrey Pines Golf Course overlooking the shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms. The ideal candidate for this role should possess at least one year of customer service experience, preferably within the hotel industry. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills. Shift Pattern : open availability required, weekends and holidays are required The hourly rate : $19 Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Note: Available benefits may vary depending upon property-specific terms and conditions of employment. Responsibilities
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Qualifications
Demonstration of Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability Experience: at least one year of customer service experience, preferably in hospitality Flexible schedule; strong computer proficiency; excellent communication skills What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Work Location
Hilton La Jolla Torrey Pines Schedule
Full-time Brand
Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitality
#J-18808-Ljbffr