Sherwin-Williams
Bilingual Customer Service Specialist (Portuguese)
Sherwin-Williams, Wareham, Massachusetts, us, 02571
This role plays a crucial part in enhancing the performance of our retail stores. As a Customer Service Specialist, you will collaborate closely with wholesale and retail customers to identify their needs, address their inquiries about Sherwin-Williams products, and propose the most suitable solutions. You will be responsible for promptly resolving customer concerns to maximize their satisfaction while staying informed about product features and maintaining the store's high visual and quality standards. Achieving excellent customer service while meeting the store's sales goals will be a priority.
The position involves direct contact with customers, including minors, and requires handling cash and various payment methods, as well as access to sensitive items and information. Therefore, a review of criminal history will be conducted to ensure the safety of our customers, staff, and the overall integrity of the company.
Your work location will be within a 30-mile radius of store # 705386, situated at 3065 Cranberry Hwy Ste 2, East Wareham, MA 02538.
At Sherwin-Williams, we aim to inspire and improve the world through our exceptional paints, coatings, and innovative solutions. Your skills, talent, and dedication will empower us to fulfill this mission while fostering a rewarding environment where our employees can thrive. We emphasize support for your:
Life:
Attractive rewards, benefits, and flexible options to enhance your health and well-being. Career:
Opportunities for continuous learning, skill development, and career growth. Connection:
A diverse and inclusive team dedicated to our communities. Join us and let's Create Your
Possible . Application Process Steps: Online Application:
Explore available roles on our Careers page. Spend 15 minutes setting up your profile by entering or importing your details from job boards. Digital Interview:
Qualified candidates will receive an invitation to complete a video interview via HireVue, where you'll respond to a few behavioral-based questions at your convenience. In-Store Interview:
Top candidates will be invited to meet with our team at a store or facility. We are committed to supporting the health, well-being, and future of our employees and their families with a comprehensive range of benefits. For a general overview of benefits available to potential employees, please visit our benefits site. The disclosed compensation range reflects a comprehensive consideration of factors including skills, experience, and other needs. This range may vary by location and is subject to change. We welcome qualified applicants regardless of criminal records in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. We value diversity and strive for an inclusive workplace. Please note, Sherwin-Williams recruiting team members will never request payment, financial information, or sensitive personal information during the application process. Deliver exceptional customer satisfaction through exemplary service. Assist customers both in-person and over the phone by identifying their needs and recommending products and services. Build trustworthy relationships with wholesale and retail customers. Accurately process sales transactions while adhering to company policies and procedures. Meet monthly, quarterly, and yearly sales goals. Maintain organized work order files and follow proper formulas. Retrieve products from the sales floor or warehouse as needed. Tint and mix products to customer specifications. Stock shelves and set up visually appealing displays. Maintain cleanliness of store equipment. Assist with loading/unloading delivery trucks. Help with deliveries as required. Keep assigned areas well-stocked and presentable. Stay knowledgeable about product options and effectively communicate them to customers. Adhere to inventory control standards. Propose suggestions to enhance sales performance. Minimum Requirements: Must be at least eighteen (18) years of age. Must have legal authorization to work without needing sponsorship. A valid, unrestricted Driver's License is required. Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: A High School diploma or GED. At least one (1) year of experience in delivery, retail, or customer service. Prior experience in selling paint or paint-related products. Experience operating tinting and mixing equipment. Fluent in more than one language, specifically Portuguese. Ability to read, write, comprehend, and communicate in Spanish is a plus.
Attractive rewards, benefits, and flexible options to enhance your health and well-being. Career:
Opportunities for continuous learning, skill development, and career growth. Connection:
A diverse and inclusive team dedicated to our communities. Join us and let's Create Your
Possible . Application Process Steps: Online Application:
Explore available roles on our Careers page. Spend 15 minutes setting up your profile by entering or importing your details from job boards. Digital Interview:
Qualified candidates will receive an invitation to complete a video interview via HireVue, where you'll respond to a few behavioral-based questions at your convenience. In-Store Interview:
Top candidates will be invited to meet with our team at a store or facility. We are committed to supporting the health, well-being, and future of our employees and their families with a comprehensive range of benefits. For a general overview of benefits available to potential employees, please visit our benefits site. The disclosed compensation range reflects a comprehensive consideration of factors including skills, experience, and other needs. This range may vary by location and is subject to change. We welcome qualified applicants regardless of criminal records in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. We value diversity and strive for an inclusive workplace. Please note, Sherwin-Williams recruiting team members will never request payment, financial information, or sensitive personal information during the application process. Deliver exceptional customer satisfaction through exemplary service. Assist customers both in-person and over the phone by identifying their needs and recommending products and services. Build trustworthy relationships with wholesale and retail customers. Accurately process sales transactions while adhering to company policies and procedures. Meet monthly, quarterly, and yearly sales goals. Maintain organized work order files and follow proper formulas. Retrieve products from the sales floor or warehouse as needed. Tint and mix products to customer specifications. Stock shelves and set up visually appealing displays. Maintain cleanliness of store equipment. Assist with loading/unloading delivery trucks. Help with deliveries as required. Keep assigned areas well-stocked and presentable. Stay knowledgeable about product options and effectively communicate them to customers. Adhere to inventory control standards. Propose suggestions to enhance sales performance. Minimum Requirements: Must be at least eighteen (18) years of age. Must have legal authorization to work without needing sponsorship. A valid, unrestricted Driver's License is required. Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours, including evenings and weekends. Preferred Qualifications: A High School diploma or GED. At least one (1) year of experience in delivery, retail, or customer service. Prior experience in selling paint or paint-related products. Experience operating tinting and mixing equipment. Fluent in more than one language, specifically Portuguese. Ability to read, write, comprehend, and communicate in Spanish is a plus.