Steppenwolf Theatre
Overview
Steppenwolf Theatre Company is seeking candidates for the part-time Ticketing Associate role. The Ticketing Associate maintains Steppenwolf's smooth and efficient customer service while assisting patrons with all ticket-related transactions using Tessitura CRM. All associates serve as a resource for questions about the Steppenwolf experience; however, the part-time Associate also provides guidance, support and supervision to colleagues when requested, assisting them in day-to-day box office tasks. Evening and weekend hours are required. A laptop and other necessary equipment will be provided. This is a hybrid work from home/in-person position. Hours for each will be determined by the Scheduling Supervisor monthly. Responsibilities
Using Tessitura CRM, process ticket and membership transactions for patrons by phone, in person and via email: sell and exchange tickets; sell memberships; sell gift certificates; donate tickets and cash; process ticket value from cancelled shows; assemble membership cards, gift certificates and other ticket mailings Serve as a knowledgeable resource for patron questions by phone, email and in person: troubleshoot virtual content, maintain knowledge of parking, accessibility and neighborhood restaurant options, and recommend ticket and membership options to suit patrons' needs Prepare and work will-call shifts, packaging, distributing and re-printing tickets, assisting with line management and directing patrons around campus Take on some supervisory responsibilities when requested: project manage ticket processing and data entry projects; serve as Lead Associate at an increased pay rate, answering Associate questions, performing minor technical troubleshooting, and serving as point of escalation for difficult interactions Other ticket processing, patron communication and database hygiene: assist Audience Services with other data entry, ticket and membership processing as requested, make occasional informational outbound calls to patrons Helping patrons with show-by-show upgrades Data clean-up as necessary Areas of Responsibility: Serves as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre Coordinates with house management to resolve ticketing conflicts Prepares and works will-call shifts, packing, distributing and re-printing tickets, assisting with line management and directing patrons around campus Processes other ticket orders, communicates with patrons, and maintains database hygiene; assist Audience Services with other data entry, ticket, and membership processing as requested, making occasional informational outbound calls to patrons Qualifications
Possess prior experience working in a high-volume customer service setting, preferably in a theater Fast, efficient service techniques in peak service times A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume Effective, improvisational problem solving in ever-changing situations Strong time-management skills and the ability to work 15-25 hours a week Consistent availability on evenings and weekends, as well as during holiday seasons Hours and Compensation
Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings. This position reports to the Associate Director of Audience Services and Ticketing Supervisor and works as part of a team of trained associates. Paid training will be provided. Compensation: $18.02 per hour. The Steppenwolf Theatre Audience Services is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750. How To Apply
Interested candidates should submit a cover letter, resume and three references through the link provided. About Steppenwolf
Steppenwolf Theatre Company is the nations premier Ensemble Theater with 49 members who are among the top actors, playwrights and directors in the field. Thrilling, powerful, groundbreaking productions from Balm in Gilead and Grapes of Wrath to August: Osage County, Downstate and The Brother/Sister Plays have made this theatre legendary. Founded in 1976, Steppenwolf started as a group of teens performing in the basement of a church. Today, the company's artistic force remains rooted in the original vision of its founders: an artist-driven theatre, whose vitality is defined by its appetite for bold and innovative work. Every aspect of Steppenwolf is rooted in its Ensemble ethos, from the intergenerational artistic programming to the multi-genre performance series LookOut, to the nationally recognized work of Steppenwolf Education and Engagement which serves nearly 15,000 teens annually. While grounded in the Chicago community, more than 40 original Steppenwolf productions have enjoyed success nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf also holds accolades that include the National Medal of Arts, 12 Tony Awards, two Pulitzer Prize-winning commissions and more. Led by Artistic Directors Glenn Davis and Audrey Francis, Executive Director Brooke Flanagan and Board of Trustees Chair, Keating Crown Steppenwolf continually redefines the landscape of acting and performance. Steppenwolf Mission and Core Values
Steppenwolf strives to create thrilling, courageous and provocative art in a thoughtful and inclusive environment. Core values: Equity + Inclusion; Integrity + Curiosity; Courage + Collaboration; Accountability + Leadership. EEO Notice
Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industries: Performing Arts
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Steppenwolf Theatre Company is seeking candidates for the part-time Ticketing Associate role. The Ticketing Associate maintains Steppenwolf's smooth and efficient customer service while assisting patrons with all ticket-related transactions using Tessitura CRM. All associates serve as a resource for questions about the Steppenwolf experience; however, the part-time Associate also provides guidance, support and supervision to colleagues when requested, assisting them in day-to-day box office tasks. Evening and weekend hours are required. A laptop and other necessary equipment will be provided. This is a hybrid work from home/in-person position. Hours for each will be determined by the Scheduling Supervisor monthly. Responsibilities
Using Tessitura CRM, process ticket and membership transactions for patrons by phone, in person and via email: sell and exchange tickets; sell memberships; sell gift certificates; donate tickets and cash; process ticket value from cancelled shows; assemble membership cards, gift certificates and other ticket mailings Serve as a knowledgeable resource for patron questions by phone, email and in person: troubleshoot virtual content, maintain knowledge of parking, accessibility and neighborhood restaurant options, and recommend ticket and membership options to suit patrons' needs Prepare and work will-call shifts, packaging, distributing and re-printing tickets, assisting with line management and directing patrons around campus Take on some supervisory responsibilities when requested: project manage ticket processing and data entry projects; serve as Lead Associate at an increased pay rate, answering Associate questions, performing minor technical troubleshooting, and serving as point of escalation for difficult interactions Other ticket processing, patron communication and database hygiene: assist Audience Services with other data entry, ticket and membership processing as requested, make occasional informational outbound calls to patrons Helping patrons with show-by-show upgrades Data clean-up as necessary Areas of Responsibility: Serves as the first point of contact and information for our audience, engaging them as a friendly, courteous, professional representative of the theatre Coordinates with house management to resolve ticketing conflicts Prepares and works will-call shifts, packing, distributing and re-printing tickets, assisting with line management and directing patrons around campus Processes other ticket orders, communicates with patrons, and maintains database hygiene; assist Audience Services with other data entry, ticket, and membership processing as requested, making occasional informational outbound calls to patrons Qualifications
Possess prior experience working in a high-volume customer service setting, preferably in a theater Fast, efficient service techniques in peak service times A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume Effective, improvisational problem solving in ever-changing situations Strong time-management skills and the ability to work 15-25 hours a week Consistent availability on evenings and weekends, as well as during holiday seasons Hours and Compensation
Hours of employment are structured in consideration of performances, which are presented Tuesday through Saturday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings. This position reports to the Associate Director of Audience Services and Ticketing Supervisor and works as part of a team of trained associates. Paid training will be provided. Compensation: $18.02 per hour. The Steppenwolf Theatre Audience Services is governed by a collective bargaining agreement with the IATSE Treasurers and Ticket Sellers Union Local 750. How To Apply
Interested candidates should submit a cover letter, resume and three references through the link provided. About Steppenwolf
Steppenwolf Theatre Company is the nations premier Ensemble Theater with 49 members who are among the top actors, playwrights and directors in the field. Thrilling, powerful, groundbreaking productions from Balm in Gilead and Grapes of Wrath to August: Osage County, Downstate and The Brother/Sister Plays have made this theatre legendary. Founded in 1976, Steppenwolf started as a group of teens performing in the basement of a church. Today, the company's artistic force remains rooted in the original vision of its founders: an artist-driven theatre, whose vitality is defined by its appetite for bold and innovative work. Every aspect of Steppenwolf is rooted in its Ensemble ethos, from the intergenerational artistic programming to the multi-genre performance series LookOut, to the nationally recognized work of Steppenwolf Education and Engagement which serves nearly 15,000 teens annually. While grounded in the Chicago community, more than 40 original Steppenwolf productions have enjoyed success nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf also holds accolades that include the National Medal of Arts, 12 Tony Awards, two Pulitzer Prize-winning commissions and more. Led by Artistic Directors Glenn Davis and Audrey Francis, Executive Director Brooke Flanagan and Board of Trustees Chair, Keating Crown Steppenwolf continually redefines the landscape of acting and performance. Steppenwolf Mission and Core Values
Steppenwolf strives to create thrilling, courageous and provocative art in a thoughtful and inclusive environment. Core values: Equity + Inclusion; Integrity + Curiosity; Courage + Collaboration; Accountability + Leadership. EEO Notice
Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Details
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industries: Performing Arts
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