Director of Operations

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Job Description PMI NWI (Northwest Indiana)

Are you a proven leader ready to scale a property management company thats redefining scattered-site management in Northwest Indiana?

PMI NWI is seeking a dynamic Director of Operations to join our leadership team. We specialize in managing scattered-site residential portfolios (150 units) for multiple owners. Our mission is to deliver operational excellence, tenant satisfaction, and owner profitability all while building a culture of collaboration and trust.

As DOO, youll be the operational engine driving growth, systems, and accountability. Youll ensure our company not only runs efficiently, but scales smartly as we expand.

What Youll Do

• Lead day-to-day operations across property management, maintenance, leasing, and tenant services
• Build and refine systems and processes that streamline scattered-site management
• Oversee and develop a team of 20+ staff and contractors, creating a culture of accountability and camaraderie
• Drive financial performance keeping vacancy days under 14, rent collection above 98%, and NOI margins growing annually
• Implement and scale EOS (Entrepreneurial Operating System) for organizational alignment
• Partner with ownership to execute strategic growth 1520% annual expansion in doors under management
• Ensure high satisfaction for both owners (?90% retention) and tenants (?4.5/5 ratings)

What Were Looking For

• Proven track record managing 20+ people in a high-accountability environment
• Property management experience with scattered-site, multi-owner portfolios (single-family + small multi-unit)
• Construction experience (project management, vendor oversight, cost controls)
• Experience running or scaling companies with EOS (Entrepreneurial Operating System)
• Financial acumen ability to monitor KPIs, control costs, and drive profitability
• A growth mindset someone who thrives on scaling systems, people, and portfolios
• A reputation for trust, communication, and collaboration

Success Will Be Measured By

• Vacancy days consistently <14 days
• ?98% monthly rent collection
• 90%+ owner retention and satisfaction
• 90%+ work orders completed within 72 hours
• 1520% portfolio growth annually
• Strong employee retention and culture scores ?4.5/5

Why Join PMI NWI?

At PMI NWI, youll be part of a company thats growing fast and built on trust, reputation, and teamwork. We value clear communication, professional and personal growth, and a Navy SEAL-level commitment to execution.

This is a chance to make a massive impact in a growing organization while building your legacy in the property management industry.

Position Details

• Title: Director of Operations (DOO)
• Location: Northwest Indiana (Merrillville)
• Compensation: Competitive salary + performance-based incentives
• Benefits: Health, Dental, Ancilary Benefits, PTO, and career growth opportunities

Ready to take the reins and drive PMI NWIs next chapter of growth? Apply today and help us scale scattered-site property management in Northwest Indiana!