Intercom
Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables businesses to deliver always-on, high-quality customer service, and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support of more complex queries requiring a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses.
Do you have the right skills and experience for this role Read on to find out, and make your application. Driven by our core values, we push boundaries, move with speed and intensity, and consistently deliver value to our customers. What’s the opportunity? As an HR Business Partner, you’ll act as a trusted advisor to managers and leaders, providing strategic guidance while delivering high-quality HR programs and initiatives. You’ll balance day-to-day problem-solving with longer-term planning, ensuring that our people strategies align with business goals. Reporting to the Senior Manager, HRBP & People Programs, you’ll work across multiple functions and collaborate closely with Centers of Excellence (COEs). What will I be doing?
Act as a trusted partner to managers and leaders, translating business goals into people strategies such as performance management, employee relations, compensation, and retention initiatives. Use data, insights, and market trends to guide talent and organizational decisions. Translate business needs and goals into individual and team actions. Coach leaders and people managers to proactively manage employees and provide advice on employee topics and issues. Provide guidance on team design, role clarity, and succession planning. Drive rollout of People initiatives (e.g., performance management, compensation, engagement) within client groups. Provide feedback and recommendations to the development and execution of People Programs to support employee and manager enablement needs. Offer timely, compliant, and solutions-focused advice on employee relations matters. Leverage engagement and exit data to shape retention and engagement strategies. Build strong cross-functional partnerships to align solutions and share best practices across the organization. What skills do I need?
5+ years in a people org role, including 3+ years in a business partner function, preferably in a tech start-up environment. Deep commercial understanding with the ability to share experience and perspective. Ability to translate business goals into initiatives and actionable plans. Consultative approach to strategic partnership. Strong people intuition, data literacy, business judgment, and discretion. Proven experience handling complex and sensitive employee relations matters with sound judgment. Experience partnering with a diverse group of managers and leaders in a matrixed environment. Excellent communication skills (written, verbal, presentation) and strong client service abilities; capable of managing multiple projects in a fast-paced, high-growth environment. Solid knowledge of HR compliance regulations, employment laws, and industry best practices. Team player with ownership, self-motivation, and the ability to thrive in a fast-paced environment. Alignment to Intercom’s core values and a commitment to confidentiality. Excellent attention to detail and organizational skills. Benefits and working culture We offer competitive salary, meaningful equity, comprehensive medical/dental/vision coverage, regular compensation reviews, flexible paid time off, paid parental leave, in-office bicycle storage, and social events. Intercom supports a hybrid working policy and expects in-office presence three days per week to foster connection and collaboration. Equal Employment Opportunity Intercom is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, sexual orientation, gender identity, gender expression, or any other protected status under applicable law.
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Do you have the right skills and experience for this role Read on to find out, and make your application. Driven by our core values, we push boundaries, move with speed and intensity, and consistently deliver value to our customers. What’s the opportunity? As an HR Business Partner, you’ll act as a trusted advisor to managers and leaders, providing strategic guidance while delivering high-quality HR programs and initiatives. You’ll balance day-to-day problem-solving with longer-term planning, ensuring that our people strategies align with business goals. Reporting to the Senior Manager, HRBP & People Programs, you’ll work across multiple functions and collaborate closely with Centers of Excellence (COEs). What will I be doing?
Act as a trusted partner to managers and leaders, translating business goals into people strategies such as performance management, employee relations, compensation, and retention initiatives. Use data, insights, and market trends to guide talent and organizational decisions. Translate business needs and goals into individual and team actions. Coach leaders and people managers to proactively manage employees and provide advice on employee topics and issues. Provide guidance on team design, role clarity, and succession planning. Drive rollout of People initiatives (e.g., performance management, compensation, engagement) within client groups. Provide feedback and recommendations to the development and execution of People Programs to support employee and manager enablement needs. Offer timely, compliant, and solutions-focused advice on employee relations matters. Leverage engagement and exit data to shape retention and engagement strategies. Build strong cross-functional partnerships to align solutions and share best practices across the organization. What skills do I need?
5+ years in a people org role, including 3+ years in a business partner function, preferably in a tech start-up environment. Deep commercial understanding with the ability to share experience and perspective. Ability to translate business goals into initiatives and actionable plans. Consultative approach to strategic partnership. Strong people intuition, data literacy, business judgment, and discretion. Proven experience handling complex and sensitive employee relations matters with sound judgment. Experience partnering with a diverse group of managers and leaders in a matrixed environment. Excellent communication skills (written, verbal, presentation) and strong client service abilities; capable of managing multiple projects in a fast-paced, high-growth environment. Solid knowledge of HR compliance regulations, employment laws, and industry best practices. Team player with ownership, self-motivation, and the ability to thrive in a fast-paced environment. Alignment to Intercom’s core values and a commitment to confidentiality. Excellent attention to detail and organizational skills. Benefits and working culture We offer competitive salary, meaningful equity, comprehensive medical/dental/vision coverage, regular compensation reviews, flexible paid time off, paid parental leave, in-office bicycle storage, and social events. Intercom supports a hybrid working policy and expects in-office presence three days per week to foster connection and collaboration. Equal Employment Opportunity Intercom is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, sexual orientation, gender identity, gender expression, or any other protected status under applicable law.
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