Axon
Overview Principal Product Designer - RTO Enterprise at Axon. Location: Seattle office with hybrid schedule (onsite Tue–Fri; remote on Mon, with possible workplace accommodations).
Make your application after reading the following skill and qualification requirements for this position. Your Impact As the Principal Product Designer for Enterprise Real-Time Operations, you’ll shape how private-sector security teams engage with Axon’s real-time platform to protect people, property, and operations. You’ll design for a new and growing class of users—corporate security professionals, analysts, and operations leaders—working across complex, distributed environments where speed, clarity, and collaboration are critical. You will drive the customer feedback loop, using research and prototyping to explore the problem space, uncover user needs, and define product direction. You’ll partner closely with product, engineering, and business teams to ensure enterprise experiences are grounded in real-world workflows, not assumptions. This is a high-impact, strategic role where success means reshaping how private and public safety intersect. What You’ll Do
Location: Seattle office; hybrid schedule (onsite Tue–Fri; remote Mon, unless a workplace accommodation is approved). Reports to: Director, Product Design. Conduct field and remote research to deeply understand users, their environments, and their missions. Build a continuous user feedback loop—driving generative research, synthesizing insights, and shaping product direction based on real-world user needs. Lead experience strategy for enterprise users of the Real-Time Operations platform, including corporate security, operations teams, and analysts. Collaborate with product, engineering, deployment, and sales to deliver scalable, intuitive, and responsible experiences that reflect user goals and business impact. Translate complex workflows into elegant, actionable, and context-aware designs. Design across the lifecycle—from early concepting and opportunity framing to high-fidelity prototypes and usability validation. Model user journeys and connected workflows across multiple products, personas, and contexts using systems thinking. Serve as a design leader within RTO, helping set vision, standards, and strategy for the broader experience platform. Advocate for user-centered design across cross-functional teams, aligning stakeholders through insight, storytelling, and vision. Drive clarity in ambiguous problem spaces and elevate the enterprise experience across Axon’s real-time portfolio. What You Bring
Experience: 12+ years of product design experience, including leading design for complex AI, ML, or enterprise-scale systems. Proven ability to own end-to-end user experiences across multiple products, with a focus on long-term UX strategy grounded in real-world use. Strategic Vision: Demonstrated success in setting and executing a UX direction aligned with business priorities by working back from user behavior, constraints, and needs—not assumptions. Customer-Driven Practice: Deep experience engaging directly with users to explore context, pain points, and workflows—using design to test, learn, and uncover what does not work, as much as what might. Technical Fluency: Comfortable with generative AI, large language models (LLMs), and emerging front-end technologies—especially where abstraction and complexity must be tamed through design. Clarity in Ambiguity: Skilled at navigating open problem spaces—identifying patterns, framing opportunities, and using design as a tool for sense-making and strategic clarity. Practice Impact: Strong design judgment from hands-on product work; focused on solving hard, real problems at scale rather than trends or surface polish. Leadership Through Insight: Clear ability to communicate design rationale, lead cross-functional discovery, and align diverse teams around user outcomes. Team Contributor: Invested in mentoring other designers, sharing methods, and elevating design quality across the org. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Snacks in offices Benefits listed herein may vary by employment type and location. Axon is a total compensation company; base pay ranges and components vary by geography. See www.axon.com/careers/benefits for details. Important Notes The above job description is not exhaustive of all duties and may change or be supplemented at any time. Some roles may require legal eligibility to work in a firearms environment. Axon is an equal opportunity employer and is committed to diversity, equity, and inclusion. If you require accommodation during the application process, please email recruitingops@axon.com (this mailbox is for accommodations only).
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Make your application after reading the following skill and qualification requirements for this position. Your Impact As the Principal Product Designer for Enterprise Real-Time Operations, you’ll shape how private-sector security teams engage with Axon’s real-time platform to protect people, property, and operations. You’ll design for a new and growing class of users—corporate security professionals, analysts, and operations leaders—working across complex, distributed environments where speed, clarity, and collaboration are critical. You will drive the customer feedback loop, using research and prototyping to explore the problem space, uncover user needs, and define product direction. You’ll partner closely with product, engineering, and business teams to ensure enterprise experiences are grounded in real-world workflows, not assumptions. This is a high-impact, strategic role where success means reshaping how private and public safety intersect. What You’ll Do
Location: Seattle office; hybrid schedule (onsite Tue–Fri; remote Mon, unless a workplace accommodation is approved). Reports to: Director, Product Design. Conduct field and remote research to deeply understand users, their environments, and their missions. Build a continuous user feedback loop—driving generative research, synthesizing insights, and shaping product direction based on real-world user needs. Lead experience strategy for enterprise users of the Real-Time Operations platform, including corporate security, operations teams, and analysts. Collaborate with product, engineering, deployment, and sales to deliver scalable, intuitive, and responsible experiences that reflect user goals and business impact. Translate complex workflows into elegant, actionable, and context-aware designs. Design across the lifecycle—from early concepting and opportunity framing to high-fidelity prototypes and usability validation. Model user journeys and connected workflows across multiple products, personas, and contexts using systems thinking. Serve as a design leader within RTO, helping set vision, standards, and strategy for the broader experience platform. Advocate for user-centered design across cross-functional teams, aligning stakeholders through insight, storytelling, and vision. Drive clarity in ambiguous problem spaces and elevate the enterprise experience across Axon’s real-time portfolio. What You Bring
Experience: 12+ years of product design experience, including leading design for complex AI, ML, or enterprise-scale systems. Proven ability to own end-to-end user experiences across multiple products, with a focus on long-term UX strategy grounded in real-world use. Strategic Vision: Demonstrated success in setting and executing a UX direction aligned with business priorities by working back from user behavior, constraints, and needs—not assumptions. Customer-Driven Practice: Deep experience engaging directly with users to explore context, pain points, and workflows—using design to test, learn, and uncover what does not work, as much as what might. Technical Fluency: Comfortable with generative AI, large language models (LLMs), and emerging front-end technologies—especially where abstraction and complexity must be tamed through design. Clarity in Ambiguity: Skilled at navigating open problem spaces—identifying patterns, framing opportunities, and using design as a tool for sense-making and strategic clarity. Practice Impact: Strong design judgment from hands-on product work; focused on solving hard, real problems at scale rather than trends or surface polish. Leadership Through Insight: Clear ability to communicate design rationale, lead cross-functional discovery, and align diverse teams around user outcomes. Team Contributor: Invested in mentoring other designers, sharing methods, and elevating design quality across the org. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Snacks in offices Benefits listed herein may vary by employment type and location. Axon is a total compensation company; base pay ranges and components vary by geography. See www.axon.com/careers/benefits for details. Important Notes The above job description is not exhaustive of all duties and may change or be supplemented at any time. Some roles may require legal eligibility to work in a firearms environment. Axon is an equal opportunity employer and is committed to diversity, equity, and inclusion. If you require accommodation during the application process, please email recruitingops@axon.com (this mailbox is for accommodations only).
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