HealthRIGHT 360
On-Call Client Safety Navigator - Residential Services
HealthRIGHT 360, San Francisco, California, United States, 94199
On-Call Client Safety Navigator - Residential Services Join to apply for the
On-Call Client Safety Navigator - Residential Services
role at
HealthRIGHT 360
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. HealthRIGHT 360 provides hope, builds health, and changes lives for people in need by offering comprehensive, integrated, and compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs operate 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention. Responsibilities The On-Call Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and for utilizing de-escalation strategies to address crisis situations and client behavioral issues. The Navigator will control the gate, check clients in when returning from appointments, check visitors in, and direct them to a supervisor on duty. Key Responsibilities
Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring clients sign in and check any bags for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in, and escort them to the supervisor on duty. Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed; reports this information to the team in writing. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed. Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic, de-escalates tense and high-pressure situations, and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non-confrontational behaviors at all times, even when observing or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers Narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and the building perimeter. Conducts and documents frequent safety checks throughout shift to ensure client safety. Monitors meal periods in the dining hall. Maintains a welcoming environment by clearing areas of crowds, debris, and out-of-place items; works collaboratively with service providers and administrative staff to maintain order. Administrative and Documentation Responsibilities: Maintain client sign-in/out logs and visitors sign-in/out logs; file incident reports as needed; communicate client updates and facility needs to the team in writing each shift. Qualifications
Education, Certification, and Experience High School Diploma. Experience counseling or teaching adults and/or facilitating workshops. Desired Familiarity with supportive counseling strategies and wellness and recovery principles for clients with mental health, substance use, or co-occurring conditions. At least 2-4 years of lived experience with the community behavioral health system and/or criminal justice system. Knowledge Knowledge of San Francisco community behavioral health and public health systems. Proficiency in MS Word, Excel, PowerPoint, and internet applications. Willingness to work with clients in the community. Ability to respond quickly and use good judgment in unusual and emergency situations. Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment. Must be capable of completing a background check and Livescan. Must complete background check or Livescan clearance. We will consider qualified applicants with arrest and conviction records for employment. Seniority level
Entry level Employment type
Full-time Job function
Other, Information Technology, and Management Industries
Hospitals and Health Care
#J-18808-Ljbffr
On-Call Client Safety Navigator - Residential Services
role at
HealthRIGHT 360
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. HealthRIGHT 360 provides hope, builds health, and changes lives for people in need by offering comprehensive, integrated, and compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs operate 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention. Responsibilities The On-Call Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and for utilizing de-escalation strategies to address crisis situations and client behavioral issues. The Navigator will control the gate, check clients in when returning from appointments, check visitors in, and direct them to a supervisor on duty. Key Responsibilities
Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring clients sign in and check any bags for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in, and escort them to the supervisor on duty. Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed; reports this information to the team in writing. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed. Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic, de-escalates tense and high-pressure situations, and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non-confrontational behaviors at all times, even when observing or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers Narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and the building perimeter. Conducts and documents frequent safety checks throughout shift to ensure client safety. Monitors meal periods in the dining hall. Maintains a welcoming environment by clearing areas of crowds, debris, and out-of-place items; works collaboratively with service providers and administrative staff to maintain order. Administrative and Documentation Responsibilities: Maintain client sign-in/out logs and visitors sign-in/out logs; file incident reports as needed; communicate client updates and facility needs to the team in writing each shift. Qualifications
Education, Certification, and Experience High School Diploma. Experience counseling or teaching adults and/or facilitating workshops. Desired Familiarity with supportive counseling strategies and wellness and recovery principles for clients with mental health, substance use, or co-occurring conditions. At least 2-4 years of lived experience with the community behavioral health system and/or criminal justice system. Knowledge Knowledge of San Francisco community behavioral health and public health systems. Proficiency in MS Word, Excel, PowerPoint, and internet applications. Willingness to work with clients in the community. Ability to respond quickly and use good judgment in unusual and emergency situations. Background Check and Other Requirements Qualified candidates with arrest and conviction records will be considered for employment. Must be capable of completing a background check and Livescan. Must complete background check or Livescan clearance. We will consider qualified applicants with arrest and conviction records for employment. Seniority level
Entry level Employment type
Full-time Job function
Other, Information Technology, and Management Industries
Hospitals and Health Care
#J-18808-Ljbffr