Sigma
Job title
IT Helpdesk Analyst
at
Sigma
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Job summary We are looking for a proactive and customer-focused
IT Helpdesk Analyst
to join our dynamic and growing IT Engineering team. In this role, you will be the first point of contact for IT-related issues across the organization, ensuring that all Sigma employees can work efficiently with minimal technical disruptions. You’ll troubleshoot hardware and software issues, manage onboarding/offboarding processes, and support Sigma in-office and remote workforce. Key Responsibilities
Provide first-level technical support for internal employees and contractors via ticketing system, Slack, email, or in person. Prepare and deliver IT equipment for new employees and conduct IT orientation sessions to ensure employees are equipped from day one. Assist with access provisioning and deprovisioning for SaaS tools and systems such as Google Workspace, 1Password, Okta, Zoom, Slack, Atlassian, and other enterprise apps. Troubleshoot and resolve hardware, software, and networking issues on Macs and SaaS applications across the organization. Assist with AV/TV and conference room setup and maintenance in Sigma offices. Maintain and update IT documentation, procedures, and knowledge base. Collaborate with Security and Compliance teams to ensure adherence to IT policies and standards. Provide timely support to remote employees with IT issues and follow up as needed. Maintain inventory of hardware and software licenses; coordinate repairs and replacements. Participate in IT improvement projects and initiatives. Document troubleshooting protocols and ensure easy access to resolution procedures for the help desk. Required Qualifications & Skills
1–3 years of IT support/help desk experience, preferably in a fast-paced startup or SaaS environment. Proficiency in supporting macOS operating systems. Experience with cloud-based SaaS administration (Google Workspace, Zoom, Okta, Slack, etc.). Strong problem-solving and troubleshooting skills. Excellent communication and customer service abilities. Highly organized and able to manage multiple priorities. Familiarity with ticketing systems (e.g., Jira Service Desk). Understanding of IT security best practices is a plus. Additional job details The base salary range for this position is $60k - $85k annually. Compensation may vary outside of this range depending on factors including qualifications, skills, competencies and experience. This role may include stock options and a comprehensive benefits package. About us Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data and make better, faster decisions. The software leverages cloud data warehouses to analyze billions of rows of data with an intuitive interface. Sigma has introduced features such as collaboration tools and AI capabilities, including forecasting, an AI copilot, and a notebook interface for code-first users. Benefits
Equity Generous health benefits Flexible time off policy Paid bonding time for new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog-friendly office Sigma Computing is an equal opportunity employer. We are committed to building a diverse and inclusive team. Note: We have an in-office work environment in SF, NYC, and London.
#J-18808-Ljbffr
IT Helpdesk Analyst
at
Sigma
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Job summary We are looking for a proactive and customer-focused
IT Helpdesk Analyst
to join our dynamic and growing IT Engineering team. In this role, you will be the first point of contact for IT-related issues across the organization, ensuring that all Sigma employees can work efficiently with minimal technical disruptions. You’ll troubleshoot hardware and software issues, manage onboarding/offboarding processes, and support Sigma in-office and remote workforce. Key Responsibilities
Provide first-level technical support for internal employees and contractors via ticketing system, Slack, email, or in person. Prepare and deliver IT equipment for new employees and conduct IT orientation sessions to ensure employees are equipped from day one. Assist with access provisioning and deprovisioning for SaaS tools and systems such as Google Workspace, 1Password, Okta, Zoom, Slack, Atlassian, and other enterprise apps. Troubleshoot and resolve hardware, software, and networking issues on Macs and SaaS applications across the organization. Assist with AV/TV and conference room setup and maintenance in Sigma offices. Maintain and update IT documentation, procedures, and knowledge base. Collaborate with Security and Compliance teams to ensure adherence to IT policies and standards. Provide timely support to remote employees with IT issues and follow up as needed. Maintain inventory of hardware and software licenses; coordinate repairs and replacements. Participate in IT improvement projects and initiatives. Document troubleshooting protocols and ensure easy access to resolution procedures for the help desk. Required Qualifications & Skills
1–3 years of IT support/help desk experience, preferably in a fast-paced startup or SaaS environment. Proficiency in supporting macOS operating systems. Experience with cloud-based SaaS administration (Google Workspace, Zoom, Okta, Slack, etc.). Strong problem-solving and troubleshooting skills. Excellent communication and customer service abilities. Highly organized and able to manage multiple priorities. Familiarity with ticketing systems (e.g., Jira Service Desk). Understanding of IT security best practices is a plus. Additional job details The base salary range for this position is $60k - $85k annually. Compensation may vary outside of this range depending on factors including qualifications, skills, competencies and experience. This role may include stock options and a comprehensive benefits package. About us Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data and make better, faster decisions. The software leverages cloud data warehouses to analyze billions of rows of data with an intuitive interface. Sigma has introduced features such as collaboration tools and AI capabilities, including forecasting, an AI copilot, and a notebook interface for code-first users. Benefits
Equity Generous health benefits Flexible time off policy Paid bonding time for new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog-friendly office Sigma Computing is an equal opportunity employer. We are committed to building a diverse and inclusive team. Note: We have an in-office work environment in SF, NYC, and London.
#J-18808-Ljbffr