Salesforce, Inc.
Director/Senior Director - Product Strategy, Communications Cloud
Salesforce, Inc., San Francisco, California, United States, 94199
Apply below after reading through all the details and supporting information regarding this job opportunity.
* ****About Salesforce
***** **We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. *** **The ideal candidate is a strategic visionary with a strong bias for action, who thrives on navigating ambiguity, working in a fast-paced, startup-like environment, aligning executive collaborators, and thinking globally.
You possess a profound understanding of the Communications industry—including critical trends like network monetization strategies, evolving business models beyond traditional telecom, and in how AI could address accelerating customer experience expectations all in the context of evolving competitive and regulatory pressures. *** **Key Responsibilities: *** **1.
Industry Leadership & Customer Engagement (Communications Industry Focus) ** + **Customer & Executive Engagements: Engage customers and their executives through planned strategic meetings, 1:1 engagements, and roundtable discussions to build strong, lasting relationships.
Build trust by flexing industry expertise and understanding their unique business drivers.
Proactively build our networks to help grow Salesforce awareness in the Communications industry and create greater "stickiness" within key accounts.
This includes supporting pre-sales engagements and post-sales implementations to ensure our solutions deliver desired business outcomes. ** + **Thought Leadership & Industry Expertise: Develop and deliver impactful thought leadership (e.g., presentations, publications, webinars, industry event keynotes) that positions Salesforce as a leading partner for digital transformation.
Leverage deep Communications industry experience to bring a Salesforce-agnostic perspective on key sector challenges and opportunities. ** + **Develop adoption strategies and pathways to help our existing customers fully exploit the power of the Core platform. ****Salesforce, the AI CRM leader, is seeking an innovative, expert Communications Cloud Strategy & Solutions leader with a track record for driving thought leadership & transformation in the Communications (telecom) sector.
This role is responsible for guiding the future of the Salesforce Communications Cloud platform and will be a key Product Strategy & Solutions lead.
This pivotal leadership position relies on your deep industry expertise to influence our roadmap, support our growth ambitions, and work directly with customers to ensure their success.
You will help customers understand our roadmap and evolve their own deployments to take advantage of new capabilities from Core.
You will also play a role in driving pipeline growth for Communications Cloud in collaboration with our Marketing, Sales & Partner teams.
Lastly, you will help influence our roadmap leveraging both your deep industry knowledge and the needs of our customers. **- **Desired Qualifications & Experience: ** * **Extensive Industry & Functional Experience: 12+ years of progressive experience in product strategy, product management, solutions management/development, industry marketing, or go-to-market leadership.
Crucially, a significant portion of this experience (7+ years) must be directly within or serving the Communications industry with a deep understanding of its value chain, business processes, market structures, and regulatory environments. ** * **Enterprise SaaS Expertise: Proven success in defining, developing, and bringing B2B enterprise software / SaaS solutions (e.g., CRM, CIS, EAM, MDM, FSM, DERMS platforms) to market. ** * **Strategic & Analytical Acumen: Strong ability to think strategically, analyze complex market dynamics, and translate insights into actionable product and GTM strategies.
Excellent organizational and analytical skills [cf: 10]. ** * **Leadership & Influence: Demonstrated experience leading and working with international, cross-functional teams, often in a matrixed environment [cf: 10].
Ability to influence and align senior stakeholders. ** * **Communication Excellence: Exceptional written, verbal, and presentation skills, including experience in high-level business discussions with C-suite executives . ** * **Dynamic Environment Aptitude: High energy, passion for the role, and proven effectiveness in fast-paced, dynamic (startup-like) environments. ** * **Customer-Obsessed: Deep empathy for customers, with a strong ability to understand their needs and advocate for their success. ** * **Collaboration & Teamwork: A natural collaborator who can build strong relationships across the organization. ** * **Education: Bachelor’s degree in Business, Marketing, Engineering, Computer Science, Environmental Science, or a related field.
MBA preferred. ** * **Travel: Ability to travel domestically and internationally as needed (e.g., 30-50% or as per business requirements). ** * **Personal Attributes: Collaborative, Curious, Influential.
Resilient. **Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. *** **The ideal candidate is a strategic visionary with a strong bias for action, who thrives on navigating ambiguity, working in a fast-paced, startup-like environment, aligning executive collaborators, and thinking globally.
You possess a profound understanding of the Communications industry—including critical trends like network monetization strategies, evolving business models beyond traditional telecom, and in how AI could address accelerating customer experience expectations all in the context of evolving competitive and regulatory pressures. *** **Key Responsibilities: *** **1.
Industry Leadership & Customer Engagement (Communications Industry Focus) ** + **Customer & Executive Engagements: Engage customers and their executives through planned strategic meetings, 1:1 engagements, and roundtable discussions to build strong, lasting relationships.
Build trust by flexing industry expertise and understanding their unique business drivers.
Proactively build our networks to help grow Salesforce awareness in the Communications industry and create greater "stickiness" within key accounts.
This includes supporting pre-sales engagements and post-sales implementations to ensure our solutions deliver desired business outcomes. ** + **Thought Leadership & Industry Expertise: Develop and deliver impactful thought leadership (e.g., presentations, publications, webinars, industry event keynotes) that positions Salesforce as a leading partner for digital transformation.
Leverage deep Communications industry experience to bring a Salesforce-agnostic perspective on key sector challenges and opportunities. ** + **Develop adoption strategies and pathways to help our existing customers fully exploit the power of the Core platform. ****Salesforce, the AI CRM leader, is seeking an innovative, expert Communications Cloud Strategy & Solutions leader with a track record for driving thought leadership & transformation in the Communications (telecom) sector.
This role is responsible for guiding the future of the Salesforce Communications Cloud platform and will be a key Product Strategy & Solutions lead.
This pivotal leadership position relies on your deep industry expertise to influence our roadmap, support our growth ambitions, and work directly with customers to ensure their success.
You will help customers understand our roadmap and evolve their own deployments to take advantage of new capabilities from Core.
You will also play a role in driving pipeline growth for Communications Cloud in collaboration with our Marketing, Sales & Partner teams.
Lastly, you will help influence our roadmap leveraging both your deep industry knowledge and the needs of our customers. **- **Desired Qualifications & Experience: ** * **Extensive Industry & Functional Experience: 12+ years of progressive experience in product strategy, product management, solutions management/development, industry marketing, or go-to-market leadership.
Crucially, a significant portion of this experience (7+ years) must be directly within or serving the Communications industry with a deep understanding of its value chain, business processes, market structures, and regulatory environments. ** * **Enterprise SaaS Expertise: Proven success in defining, developing, and bringing B2B enterprise software / SaaS solutions (e.g., CRM, CIS, EAM, MDM, FSM, DERMS platforms) to market. ** * **Strategic & Analytical Acumen: Strong ability to think strategically, analyze complex market dynamics, and translate insights into actionable product and GTM strategies.
Excellent organizational and analytical skills [cf: 10]. ** * **Leadership & Influence: Demonstrated experience leading and working with international, cross-functional teams, often in a matrixed environment [cf: 10].
Ability to influence and align senior stakeholders. ** * **Communication Excellence: Exceptional written, verbal, and presentation skills, including experience in high-level business discussions with C-suite executives . ** * **Dynamic Environment Aptitude: High energy, passion for the role, and proven effectiveness in fast-paced, dynamic (startup-like) environments. ** * **Customer-Obsessed: Deep empathy for customers, with a strong ability to understand their needs and advocate for their success. ** * **Collaboration & Teamwork: A natural collaborator who can build strong relationships across the organization. ** * **Education: Bachelor’s degree in Business, Marketing, Engineering, Computer Science, Environmental Science, or a related field.
MBA preferred. ** * **Travel: Ability to travel domestically and internationally as needed (e.g., 30-50% or as per business requirements). ** * **Personal Attributes: Collaborative, Curious, Influential.
Resilient. **Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr