PGA National Resort (Salamander Collection)
Housekeeping Coordinator
PGA National Resort (Salamander Collection), Palm Beach Gardens, Florida, United States, 33418
Job Description
Job Description
POSITION OBJECTIVE Administrative duties for Housekeeping Department, and Activities Department, duties to include payroll reports, weekly inventories for guest supplies and cleaning chemicals, weekly purchase orders, monthly reports for club cottage labor, daily work orders, daily monitoring of laundry bills (guest and employees), typing and filing.
ESSENTIAL JOB FUNCTIONS Pick up key at the security gate in the morning and open housekeeping offices. Using computer printouts, process worksheets for room attendants, housemen, public attendants, and supervisors. (forms attached) Run the following reports:
2-room status reports for the engineering department. 2 supervisor reports (one for room service and one for supervisor distribution) VIP in-house report VIP arrival report Guest arrival report Guest special request report Log all special requests on the log sheet for completion and follow-up. Using room attendant sheets, log special projects to be completed that day. Answer phones using phone etiquette techniques. Attend pre-shift meetings with room attendants. Follow up on all guest requests for completion within fifteen minutes when possible. Follow up with operator on completion for all PGA GUEST REQUEST. Keep strong communication with the front office regarding rush rooms, vacant clean rooms, VIPs, site inspections, and showrooms. The dispatcher is responsible for maintaining computer status accurately. File attendant worksheets and shift paperwork at the end of each shift Follow up with engineering on any requests for repair made by room attendants. Keep control in the storage rooms to ensure they are locked properly and the supplies are secure. Take inventory on a weekly basis and provide a list of merchandise that needs to be ordered. Scheduling, Payroll, Purchasing, Supplies inventory, Bookkeeping
The employee will use the appropriate terminology when using the radio or beepers. They are responsible for dispatching and receiving calls from engineering and housekeeping. When using the radio, state clearly who you are and whom you are trying to reach. (For example: Housekeeping to Engineering (E2), come in please.) When speaking over the radio speak clearly and slowly. After pressing the transmit button, wait two seconds before you start speaking or the beginning of your message will not be heard. When giving out information, state your message twice to avoid confusion and give each number of the room individually. (For example: Room ten twenty-four needs extra towels. Please bring towels to rooms one zero two four.) At the end of the message, wait to hear a reply from the person you have just spoken with so that you can be sure they heard your message. “10-4” means that they have received and understood your message. A reply of stand-by means that the person is busy and cannot receive your call now, you would need to wait until they reach you to repeat your message. When someone is calling you over the radio, respond to him or her by saying, “This is housekeeping, go ahead.” After you have received and understood their message, respond with “10-4” to ensure your calling party that you got their message. Remember that when using the radio or paging system, hotel guests may be able to hear the transmissions, so always be professional.
EDUCATION/EXPERIENCE High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Experience in Office Microsoft Word, Excel, and PowerPoint is required.
OTHER SKILLS Ability to read and comprehend simple instructions, short correspondence and memos in English.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays.
Specific vision abilities required by this job include close-distance color vision and the ability to adjust focus. Constantly moving objects in and out of the laundry machines.
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel objects, tools or controls. The employee frequently is required to talk and listen. Ability to grasp, lift, carry or otherwise move materials weighing up to 75 lbs. Ability to walk through the resort, bend, stoop and reach.
WORK ENVIRONMENT
The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.
Job Description
POSITION OBJECTIVE Administrative duties for Housekeeping Department, and Activities Department, duties to include payroll reports, weekly inventories for guest supplies and cleaning chemicals, weekly purchase orders, monthly reports for club cottage labor, daily work orders, daily monitoring of laundry bills (guest and employees), typing and filing.
ESSENTIAL JOB FUNCTIONS Pick up key at the security gate in the morning and open housekeeping offices. Using computer printouts, process worksheets for room attendants, housemen, public attendants, and supervisors. (forms attached) Run the following reports:
2-room status reports for the engineering department. 2 supervisor reports (one for room service and one for supervisor distribution) VIP in-house report VIP arrival report Guest arrival report Guest special request report Log all special requests on the log sheet for completion and follow-up. Using room attendant sheets, log special projects to be completed that day. Answer phones using phone etiquette techniques. Attend pre-shift meetings with room attendants. Follow up on all guest requests for completion within fifteen minutes when possible. Follow up with operator on completion for all PGA GUEST REQUEST. Keep strong communication with the front office regarding rush rooms, vacant clean rooms, VIPs, site inspections, and showrooms. The dispatcher is responsible for maintaining computer status accurately. File attendant worksheets and shift paperwork at the end of each shift Follow up with engineering on any requests for repair made by room attendants. Keep control in the storage rooms to ensure they are locked properly and the supplies are secure. Take inventory on a weekly basis and provide a list of merchandise that needs to be ordered. Scheduling, Payroll, Purchasing, Supplies inventory, Bookkeeping
The employee will use the appropriate terminology when using the radio or beepers. They are responsible for dispatching and receiving calls from engineering and housekeeping. When using the radio, state clearly who you are and whom you are trying to reach. (For example: Housekeeping to Engineering (E2), come in please.) When speaking over the radio speak clearly and slowly. After pressing the transmit button, wait two seconds before you start speaking or the beginning of your message will not be heard. When giving out information, state your message twice to avoid confusion and give each number of the room individually. (For example: Room ten twenty-four needs extra towels. Please bring towels to rooms one zero two four.) At the end of the message, wait to hear a reply from the person you have just spoken with so that you can be sure they heard your message. “10-4” means that they have received and understood your message. A reply of stand-by means that the person is busy and cannot receive your call now, you would need to wait until they reach you to repeat your message. When someone is calling you over the radio, respond to him or her by saying, “This is housekeeping, go ahead.” After you have received and understood their message, respond with “10-4” to ensure your calling party that you got their message. Remember that when using the radio or paging system, hotel guests may be able to hear the transmissions, so always be professional.
EDUCATION/EXPERIENCE High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Experience in Office Microsoft Word, Excel, and PowerPoint is required.
OTHER SKILLS Ability to read and comprehend simple instructions, short correspondence and memos in English.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays.
Specific vision abilities required by this job include close-distance color vision and the ability to adjust focus. Constantly moving objects in and out of the laundry machines.
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel objects, tools or controls. The employee frequently is required to talk and listen. Ability to grasp, lift, carry or otherwise move materials weighing up to 75 lbs. Ability to walk through the resort, bend, stoop and reach.
WORK ENVIRONMENT
The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.