Turnberry Ocean Colony Master Association Inc
Concierge Overnight
Turnberry Ocean Colony Master Association Inc, North Miami Beach, Florida, United States, 33160
Job Description
Job Description
POSITION SUMMARY: Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department in order to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.
POSITION RESPONSIBILITIES: Warmly greet everyone who enters the building and acknowledge all those who are exiting (ensure the proper registration and departure of residents and guests). Announce to residents all visitors, deliveries, and service persons. Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage. Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures. Maintain the privacy of the residents and the confidentiality of all information pertaining to them, including phone numbers, work habits, schedules, etc. Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems. Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings. Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk. Attend all meetings related to the Concierge services. Support company and department goals of continuous improvement and learning by attending courses provided by the property. Professionally represent the property at all times during shifts and/or when on property grounds for job-related issues.
SPECIAL
REQUIREMENTS/PHYSICAL
DEMANDS: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent problem-solving and critical-thinking skills. Must have a positive attitude with the ability to remain flexible and patient. Excellent organizational and multitasking skills. Excellent administrative skills. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up, carry, push, or pull up to 30 pounds.
Job Description
POSITION SUMMARY: Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department in order to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.
POSITION RESPONSIBILITIES: Warmly greet everyone who enters the building and acknowledge all those who are exiting (ensure the proper registration and departure of residents and guests). Announce to residents all visitors, deliveries, and service persons. Responsible for the inventory of all keys issued through the Concierge, the issuance of a variety of keys to authorized personnel, and maintenance of the key log to record their usage. Respond to all emergency situations including fire, power failure, natural disasters, medical, and the like by notifying proper authorities and departments in accordance with Emergency Response Procedures. Maintain the privacy of the residents and the confidentiality of all information pertaining to them, including phone numbers, work habits, schedules, etc. Receive and handle residents’ complaints, inquiries, service requests, and any other resident-related problems. Ensure answering of telephones is conducted in a timely, friendly, and efficient manner using appropriate greetings. Coordinate all courier deliveries for the residents and maintain the appropriate log in conjunction with the respective Receiving Clerk. Attend all meetings related to the Concierge services. Support company and department goals of continuous improvement and learning by attending courses provided by the property. Professionally represent the property at all times during shifts and/or when on property grounds for job-related issues.
SPECIAL
REQUIREMENTS/PHYSICAL
DEMANDS: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent problem-solving and critical-thinking skills. Must have a positive attitude with the ability to remain flexible and patient. Excellent organizational and multitasking skills. Excellent administrative skills. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up, carry, push, or pull up to 30 pounds.