Adventure Tours LLC
CDL Operations Manager - Charter Bus Company
Adventure Tours LLC, Charlotte, North Carolina, United States, 28214
Job Description
Job Description Description:
Adventure Tours is a premier transportation
company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced
Operations Manager
to join our team in
Charlotte, NC .
Job Summary:
The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.
Key Responsibilities: Supervise Charter Drivers:
Oversee and manage the performance and schedules of charter drivers to ensure high-quality service. Logistics Management:
Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs. Compliance:
Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements. Driver Training:
Conduct training sessions for drivers on safety protocols, customer service, and company policies. Performance Monitoring:
Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary. Customer Service:
Handle customer inquiries and complaints, ensuring timely and satisfactory resolution. Reporting:
Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement. Fleet Management:
Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards. Driving Duties:
Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity. Collaboration:
Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards. Qualifications: Experience:
Minimum of
2-3 years of experience
in transportation logistics or a related field. CDL:
Valid
CDL with Passenger Endorsement and Air Brake
is required. Leadership:
Proven
leadership and supervisory skills
with the ability to manage a diverse team. Communication:
Excellent verbal and written communication skills. Problem-Solving:
Strong problem-solving abilities and attention to detail. Customer Focus:
Dedicated to providing
excellent customer service . Technology:
Proficiency in
Microsoft Office and experience with transportation management software . Benefits: Competitive salary Health, dental, and vision insurance Paid time off 401(k) Retirement plan, with company match Opportunities for professional development
#HotJobs Requirements:
Job Description Description:
Adventure Tours is a premier transportation
company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced
Operations Manager
to join our team in
Charlotte, NC .
Job Summary:
The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.
Key Responsibilities: Supervise Charter Drivers:
Oversee and manage the performance and schedules of charter drivers to ensure high-quality service. Logistics Management:
Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs. Compliance:
Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements. Driver Training:
Conduct training sessions for drivers on safety protocols, customer service, and company policies. Performance Monitoring:
Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary. Customer Service:
Handle customer inquiries and complaints, ensuring timely and satisfactory resolution. Reporting:
Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement. Fleet Management:
Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards. Driving Duties:
Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity. Collaboration:
Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards. Qualifications: Experience:
Minimum of
2-3 years of experience
in transportation logistics or a related field. CDL:
Valid
CDL with Passenger Endorsement and Air Brake
is required. Leadership:
Proven
leadership and supervisory skills
with the ability to manage a diverse team. Communication:
Excellent verbal and written communication skills. Problem-Solving:
Strong problem-solving abilities and attention to detail. Customer Focus:
Dedicated to providing
excellent customer service . Technology:
Proficiency in
Microsoft Office and experience with transportation management software . Benefits: Competitive salary Health, dental, and vision insurance Paid time off 401(k) Retirement plan, with company match Opportunities for professional development
#HotJobs Requirements: