Pyramid Global Hospitality
Front Desk Agent
Pyramid Global Hospitality, Briarcliff Manor, New York, United States, 10510
Property
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Edith Macy Center is a conference center located in Briarcliff Manor, New York, 45 minutes from Manhattan. Edith Macy Center has more than 14,000 square feet of indoor conference space, 58 sleeping rooms, and we are situated among 405 wooded acres in the heart of Westchester County. At Edith Macy Center, the legacy of success is anchored in our philosophy of balancing living, learning and leisure. It is the formula that creates the signature of unparalleled excellence in quality and service throughout the network of Benchmark resorts, hotels and conference centers.
Overview
Edith Macy Center is looking for an outgoing Front Desk Agent!
You will greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
If you're friendly, professional, and thrive in a fast-paced environment, we want to meet you!
Flexible availability required
mid-day shifts
(typically between late morning and early evening).
The Front Desk Agent will: Greet guests with a warm, sincere welcome and ensure a smooth check-in/check-out process. Provide accurate information about hotel amenities, local attractions, and services. Process payments accurately including credit cards, cash, traveler's checks, and vouchers. Answer and direct phone calls professionally; relay messages and handle guest requests. Resolve guest concerns effectively with patience, diplomacy, and follow-through. Maintain a calm and composed demeanor during emergencies or peak times. Assist with guest transportation needs using company vehicles.
Strong customer service skills with a positive and professional demeanor. Ability to remain composed in high-pressure or emergency situations. Excellent verbal and written communication skills in English. Comfortable using computers and hotel management software (experience with Maestro is a plus, but not required). Ability to stand and move throughout the front desk area for extended periods. Must be able to handle cash and balance a bank drawer accurately. Valid driver's license required for guest transportation responsibilities.
This position pays $19-20 per hour.
Candidates must be able to work a variety of days (at least 3) including weekends.
Qualifications
1yr min of hotel experience. Must have clean, valid Driver's license. Ability to lift up to 35 lbs.
Compensation Range
The compensation for this position is $18.00/Hr. - $20.00/Hr. based on qualifications and experience.
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Edith Macy Center is a conference center located in Briarcliff Manor, New York, 45 minutes from Manhattan. Edith Macy Center has more than 14,000 square feet of indoor conference space, 58 sleeping rooms, and we are situated among 405 wooded acres in the heart of Westchester County. At Edith Macy Center, the legacy of success is anchored in our philosophy of balancing living, learning and leisure. It is the formula that creates the signature of unparalleled excellence in quality and service throughout the network of Benchmark resorts, hotels and conference centers.
Overview
Edith Macy Center is looking for an outgoing Front Desk Agent!
You will greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.
If you're friendly, professional, and thrive in a fast-paced environment, we want to meet you!
Flexible availability required
mid-day shifts
(typically between late morning and early evening).
The Front Desk Agent will: Greet guests with a warm, sincere welcome and ensure a smooth check-in/check-out process. Provide accurate information about hotel amenities, local attractions, and services. Process payments accurately including credit cards, cash, traveler's checks, and vouchers. Answer and direct phone calls professionally; relay messages and handle guest requests. Resolve guest concerns effectively with patience, diplomacy, and follow-through. Maintain a calm and composed demeanor during emergencies or peak times. Assist with guest transportation needs using company vehicles.
Strong customer service skills with a positive and professional demeanor. Ability to remain composed in high-pressure or emergency situations. Excellent verbal and written communication skills in English. Comfortable using computers and hotel management software (experience with Maestro is a plus, but not required). Ability to stand and move throughout the front desk area for extended periods. Must be able to handle cash and balance a bank drawer accurately. Valid driver's license required for guest transportation responsibilities.
This position pays $19-20 per hour.
Candidates must be able to work a variety of days (at least 3) including weekends.
Qualifications
1yr min of hotel experience. Must have clean, valid Driver's license. Ability to lift up to 35 lbs.
Compensation Range
The compensation for this position is $18.00/Hr. - $20.00/Hr. based on qualifications and experience.