Guru Schools
**Solution Architecture:** - Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives. - Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations. - Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment. **Platform Customization and Configuration:** - Configure and customize the ServiceNow platform to meet specific business needs and workflows. - Develop ServiceNow components such as workflows,forms, UI policies, business rules, and integrations. - Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). **Integration and Automation:** - Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware. - Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency. - Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities. **Technical Leadership:** - Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle. - Collaborate with business stakeholders to understand requirements and translate them into technical solutions. - Mentor junior team members and share best practices for ServiceNow development and architecture. **Performance Optimization and Scalability:** - Identify opportunities to optimize performance,scalability, and reliability of ServiceNow solutions. - Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads. - Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades. **Documentation and Knowledge Sharing:** - Document technical designs, configurations, and implementation details for ServiceNow solutions. - Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures. - Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise.
- Bachelor's or master's degree in computer science, Information Technology, or related field. - ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred. - Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.' - In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub. - Strong understanding of IT service management processes, ITIL framework, and industry best practices. - Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development. - Excellent communication and interpersonal skills,with the ability to effectively collaborate with stakeholders at all levels of the organization.
Skills:
ServiceNow
- Bachelor's or master's degree in computer science, Information Technology, or related field. - ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred. - Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.' - In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub. - Strong understanding of IT service management processes, ITIL framework, and industry best practices. - Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development. - Excellent communication and interpersonal skills,with the ability to effectively collaborate with stakeholders at all levels of the organization.
Skills:
ServiceNow