Now Hiring for a Customer Service/Sales Account Manager | Aerospace

Job DescriptionHelpmates is seeking an experienced Customer Service Sales Account Manager with a strong background in order processing for the aerospace industry. This role involves creating orders for the shop floor, updating portal systems, communicating with engineers on quotes, and requesting quotes.Pay: $30 - $35/hourSchedule: Monday - Friday, 7:00 AM - 4:00 PM some overtime may be requiredLocation: Buena ParkJob Duties: Responsible for tracking and fulfillment of "RP" (Repeat Production) quote opportunities. This includes expediting, estimating, outside processing quotes, lead-times, and run rates from the foundry and the machine shop. (Goal: 48 hour quote from time RFQ is received) Coordinates successful processes and procedures as well as sales strategies with the inside team to support monthly and annual bookings goals. Personally handles key accounts to assure customer satisfaction. Responsible for establishing culture, policies and procedures to foster customer satisfaction and repeat business. Responsible for response and resolution to customer complaints. Responsible for building customer relationships within the customer service department to increase customer retention and provide opportunities for value added selling and increased market share. Responsible for developing procedures and tracking workload to assure that all orders are entered promptly and accurately. (Goal: 48 hours from receipt) Track and report weekly, the status of all open "RP" RFQ's to the Sales Manager /Vice President. Provide monthly forecast of "RP" bookings based upon blanket order patterns of key accounts. Advise Sales Manager / President if and when assistance may be required to service customers in a timely manner. Provide information to support development of and implement pricing strategies as directed by the Sales Manager / President Understand the POC (Point of Control) production schedule and quote accordingly (price & lead-time) Attend necessary management, sales, production, DSP's, (Divisional Strategic Plan) and ISO meetings Support the Annual Profit Plan and forecast process on an as needed basis Understand and improve all documented procedures relating to the sales department along with the Purchasing department Working knowledge of contracts terms and conditions Works with Sales Manager / Vice President on special projects or new responsibilities as required Other duties as assignedEDUCATION AND/OR EXPERIENCE REQUIRED: Strong Excel skills, including proficiency with pivot tables and VLOOKUP (candidate will be tested) Five years of sales and customer service experience in a manufacturing environment, preferably within the aerospace industry. Excellent written and verbal communication skills Excellent computer skills Negotiating skills Ability to lift 25 lbs High School Graduate, Four year college degree preferred#HSCELet our local Helpmates recruiters help you reach your career goals.At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way.Discover more about:Job opportunities in your areaWhy professionals trust Helpmates for their job searchTips and resources to stand out in today's job marketFind your nearest Helpmates' office to easily and quickly connect with us.Protect Yourself from Job ScamsWe've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.Equal Opportunity Employer:Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.