Prosum
Job Title: IT Support Specialist
Pay Range: $28/hour to $35/hour
About the Role
We are seeking a proactive and customer-focused
IT Support Specialist
to join our client's team. In this role, you will provide onsite technical support for end-users in a dynamic corporate environment, ensuring systems are secure, reliable, and performing at their best. You'll support both Mac and Windows users and play a key part in resolving technical issues, managing support tickets, and delivering white-glove service to executives. Key Responsibilities
Provide hands-on, onsite support for Mac and Windows-based PCs and laptops.
Troubleshoot and resolve issues related to
Microsoft 365
(Outlook, Teams, SharePoint, OneDrive, etc.).
Install, configure, and maintain hardware and software as required.
Manage and resolve support tickets via
ServiceNow , ensuring timely responses and accurate documentation.
Assist with device provisioning, system imaging, patching, and updates.
Support peripheral and collaboration technologies including
conference room AV systems, printers, and accessories .
Escalate advanced or unresolved issues to higher-level IT teams when appropriate.
Provide
white-glove support
for executives and VIP personnel, ensuring a seamless user experience.
Qualifications
2+ years
of experience in IT support, ideally within a corporate environment.
Solid troubleshooting knowledge of both
macOS
and
Windows OS .
Proficient with
Microsoft 365
tools and administration.
Hands-on experience with
ServiceNow
or other IT Service Management (ITSM) tools.
Basic understanding of
networking fundamentals
(Wi-Fi, VPN, DNS, DHCP) is a plus.
Strong interpersonal and communication skills, with a customer-first mindset.
Able to work independently and manage multiple tasks in a fast-paced environment.
Please view our
Privacy Policy .
IT Support Specialist
to join our client's team. In this role, you will provide onsite technical support for end-users in a dynamic corporate environment, ensuring systems are secure, reliable, and performing at their best. You'll support both Mac and Windows users and play a key part in resolving technical issues, managing support tickets, and delivering white-glove service to executives. Key Responsibilities
Provide hands-on, onsite support for Mac and Windows-based PCs and laptops.
Troubleshoot and resolve issues related to
Microsoft 365
(Outlook, Teams, SharePoint, OneDrive, etc.).
Install, configure, and maintain hardware and software as required.
Manage and resolve support tickets via
ServiceNow , ensuring timely responses and accurate documentation.
Assist with device provisioning, system imaging, patching, and updates.
Support peripheral and collaboration technologies including
conference room AV systems, printers, and accessories .
Escalate advanced or unresolved issues to higher-level IT teams when appropriate.
Provide
white-glove support
for executives and VIP personnel, ensuring a seamless user experience.
Qualifications
2+ years
of experience in IT support, ideally within a corporate environment.
Solid troubleshooting knowledge of both
macOS
and
Windows OS .
Proficient with
Microsoft 365
tools and administration.
Hands-on experience with
ServiceNow
or other IT Service Management (ITSM) tools.
Basic understanding of
networking fundamentals
(Wi-Fi, VPN, DNS, DHCP) is a plus.
Strong interpersonal and communication skills, with a customer-first mindset.
Able to work independently and manage multiple tasks in a fast-paced environment.
Please view our
Privacy Policy .