Purple Drive
1.CMDB Design Maintenance Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).Ensures all Configuration Items (CIs) and their relationships are accurately represented. Implements governance policies to maintain data integrity and compliance
2. Discovery Integration Configures and optimizes ServiceNow Discovery to automatically identify and populate CIs. Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
3. Data Quality Governance Conducts audits to validate CMDB data accuracy. Removes stale, orphaned, or duplicate CIs. Defines naming conventions and enforces change control processes.
4. Reporting Dashboards Monitor CMDB health scores, Discovery completeness, and service mapping accuracy. Use Health Scan and CMDB Query Builder to identify gaps and improve data quality. Builds interactive dashboards and reports to monitor CMDB health and usage. Tracks performance metrics and identifies areas for improvement.
5. Collaboration Training Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole. Provides training and mentorship to ensure alignment with CMDB best practices.
6. Strategic Planning Develops a roadmap to evolve the CMDB into a service-aware database. Supports decision-making, risk management, and operational efficiency.
7. Automation Orchestration Implement and maintain Flow Designer, Orchestration, or Integration Hub for automated workflows. Develop and manage automation policies for event remediation and service health improvement.
8. Monitoring Event Management Configure and tune Event Management to correlate alerts and reduce noise. Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, SCOM) to enrich event data.
9. Documentation Knowledge Sharing Maintain detailed documentation of configurations, integrations, and workflows. Create knowledge articles or internal wikis for repeatable processes and troubleshooting
10. Calling out Modules Service Mapping Data Certification Certificate Management Event Management Vulnerabilities ITOM and ITOM Pro apps Projects as they relate to the position
2. Discovery Integration Configures and optimizes ServiceNow Discovery to automatically identify and populate CIs. Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
3. Data Quality Governance Conducts audits to validate CMDB data accuracy. Removes stale, orphaned, or duplicate CIs. Defines naming conventions and enforces change control processes.
4. Reporting Dashboards Monitor CMDB health scores, Discovery completeness, and service mapping accuracy. Use Health Scan and CMDB Query Builder to identify gaps and improve data quality. Builds interactive dashboards and reports to monitor CMDB health and usage. Tracks performance metrics and identifies areas for improvement.
5. Collaboration Training Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole. Provides training and mentorship to ensure alignment with CMDB best practices.
6. Strategic Planning Develops a roadmap to evolve the CMDB into a service-aware database. Supports decision-making, risk management, and operational efficiency.
7. Automation Orchestration Implement and maintain Flow Designer, Orchestration, or Integration Hub for automated workflows. Develop and manage automation policies for event remediation and service health improvement.
8. Monitoring Event Management Configure and tune Event Management to correlate alerts and reduce noise. Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, SCOM) to enrich event data.
9. Documentation Knowledge Sharing Maintain detailed documentation of configurations, integrations, and workflows. Create knowledge articles or internal wikis for repeatable processes and troubleshooting
10. Calling out Modules Service Mapping Data Certification Certificate Management Event Management Vulnerabilities ITOM and ITOM Pro apps Projects as they relate to the position