NIMNICHT MANAGEMENT COMPANY
Customer Service Representative (CSR) - Satellite Office at Nimnicht Buick GMC
NIMNICHT MANAGEMENT COMPANY, Jacksonville, Florida, United States, 32290
Customer Service Representative (CSR) - Satellite Office at Nimnicht Buick GMC
Location:
Nimnicht Buick GMC, Jacksonville Florida 32256
Department:
Collision / Body Shop
Reports To : Collision Center Manager
Job Type:
Full-Time
Work Schedule:
Monday-Friday, with occasional Saturdays as business needs require. Work performed primarily at the Nimnicht Buick GMC dealership satellite office, with occasional visits to the main collision center.
Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers visiting or calling the Nimnicht Collision Center's satellite office located at Nimnicht Buick GMC. This position is responsible for delivering a professional, friendly, and efficient customer experience while managing administrative processes to ensure timely, accurate, and effective communication between customers, insurance companies, and the main collision center.
Key Responsibilities:
Customer Interaction & Communication Greet customers in person and over the phone with a professional and friendly demeanor. Collect and verify customer and vehicle information for collision repair services. Explain repair process, timelines, and expectations to customers. Provide updates to customers regarding repair status, delivery timelines, and any changes. Handle customer concerns and escalate issues to the Collision Center Manager as necessary. Administrative & Documentation
Schedule repair appointments and coordinate drop-offs/pickups with the main collision center. Prepare and process repair orders in CCC One and ensure proper documentation for each job file. Assist with insurance claim documentation, photo uploads, and communication with adjusters. Maintain accurate customer files and ensure compliance with company and OEM repair documentation standards. Process payments and ensure proper posting of invoices in dealership systems. Coordination & Liaison
Act as the communication link between the satellite office and the main Nimnicht Collision Center. Coordinate rental car pick up and drop off at the satellite office. Coordinate with the body shop repair planners, technicians, and parts department to ensure repair workflow efficiency. Communicate with dealership sales and service departments to coordinate internal repair work. Office Operations:
Maintain a clean, organized, and welcoming office environment. Order and maintain office supplies as needed from the Collision Center. Assist with marketing efforts and customer retention programs as directed. Qualifications & Requirements:
Prior experience in an automotive collision center, dealership service department, or customer service role preferred. Working knowledge of CCC One and dealership DMS systems (Dealertrack experience a plus). Strong interpersonal and communication skills, both verbal and written. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient with Microsoft Office (Word, Excel, Outlook). High school diploma or equivalent required; additional training in automotive or business administration preferred.
Benefits (may include):
Competitive hourly pay.
Health, dental, and vision insurance.
401(k) plan with employer match.
Paid time off and holidays.
Employee discounts on vehicles and services.
Opportunities for advancement.
About Nimnicht Collision Center:
Part of the trusted Nimnicht Family of Dealerships, Nimnicht Collision Center is committed to providing high-quality collision repair and exceptional customer service. We value integrity, teamwork, and professionalism in all we do.
Location:
Nimnicht Buick GMC, Jacksonville Florida 32256
Department:
Collision / Body Shop
Reports To : Collision Center Manager
Job Type:
Full-Time
Work Schedule:
Monday-Friday, with occasional Saturdays as business needs require. Work performed primarily at the Nimnicht Buick GMC dealership satellite office, with occasional visits to the main collision center.
Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers visiting or calling the Nimnicht Collision Center's satellite office located at Nimnicht Buick GMC. This position is responsible for delivering a professional, friendly, and efficient customer experience while managing administrative processes to ensure timely, accurate, and effective communication between customers, insurance companies, and the main collision center.
Key Responsibilities:
Customer Interaction & Communication Greet customers in person and over the phone with a professional and friendly demeanor. Collect and verify customer and vehicle information for collision repair services. Explain repair process, timelines, and expectations to customers. Provide updates to customers regarding repair status, delivery timelines, and any changes. Handle customer concerns and escalate issues to the Collision Center Manager as necessary. Administrative & Documentation
Schedule repair appointments and coordinate drop-offs/pickups with the main collision center. Prepare and process repair orders in CCC One and ensure proper documentation for each job file. Assist with insurance claim documentation, photo uploads, and communication with adjusters. Maintain accurate customer files and ensure compliance with company and OEM repair documentation standards. Process payments and ensure proper posting of invoices in dealership systems. Coordination & Liaison
Act as the communication link between the satellite office and the main Nimnicht Collision Center. Coordinate rental car pick up and drop off at the satellite office. Coordinate with the body shop repair planners, technicians, and parts department to ensure repair workflow efficiency. Communicate with dealership sales and service departments to coordinate internal repair work. Office Operations:
Maintain a clean, organized, and welcoming office environment. Order and maintain office supplies as needed from the Collision Center. Assist with marketing efforts and customer retention programs as directed. Qualifications & Requirements:
Prior experience in an automotive collision center, dealership service department, or customer service role preferred. Working knowledge of CCC One and dealership DMS systems (Dealertrack experience a plus). Strong interpersonal and communication skills, both verbal and written. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient with Microsoft Office (Word, Excel, Outlook). High school diploma or equivalent required; additional training in automotive or business administration preferred.
Benefits (may include):
Competitive hourly pay.
Health, dental, and vision insurance.
401(k) plan with employer match.
Paid time off and holidays.
Employee discounts on vehicles and services.
Opportunities for advancement.
About Nimnicht Collision Center:
Part of the trusted Nimnicht Family of Dealerships, Nimnicht Collision Center is committed to providing high-quality collision repair and exceptional customer service. We value integrity, teamwork, and professionalism in all we do.