TEKsystems
TEKsystems is hiring remote customer service representatives to join our clients team. Must have availability to work one weekend day per week. Shift will be assigned. Candidates can reside in Iowa, Nebraska, Missouri, or Illinois.
Description
Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits
Utilize healthcare information systems to research issues for customers regarding their prescription benefits
Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately
Maintain performance and quality standards based on established call center metrics
Understand and adhere to all rules of conduct
Skills & Qualifications
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Typing/Ten Key ability
Computer experience and ability to learn various in-house programs
Pay and Benefits
The pay range for this position is $19.33 - $19.33/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,Iowa.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits
Utilize healthcare information systems to research issues for customers regarding their prescription benefits
Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately
Maintain performance and quality standards based on established call center metrics
Understand and adhere to all rules of conduct
Skills & Qualifications
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Typing/Ten Key ability
Computer experience and ability to learn various in-house programs
Pay and Benefits
The pay range for this position is $19.33 - $19.33/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,Iowa.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.