IDR, Inc.
Overview
We are seeking a skilled
Digital Communications Analyst
to support our clients' products and services, including operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass customer correspondences and e-communications. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX, APPLY TODAY! Responsibilities Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact. Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance. Designs/implements/manages robust processes and database solutions to support new business and operational activities. Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes. Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities. Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review. Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities. Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery. Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
Top Skills
2+ years of related experience in a digital communications role 2+ years of experience in HTML coding and troubleshooting for transactional emails Experience performing quality assurance (QA) testing for email campaigns Experience with Salesforce Marketing Cloud (SFMC) Experience with email compliance regulations such as the CAN-SPAM Act and SMS industry standards
Nice to Have
Bachelors degree from an accredited college or university is preferred. Knowledge of retail energy markets or regulated industries Experience with regulatory compliance and legal review processes
Whats in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
27+ Years of Proven Industry Experience in 4 major markets Medical, Dental, Vision, and Life Insurance ClearlyRateds Best of Staffing Client and Talent Award winner 10 years in a row
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
We are seeking a skilled
Digital Communications Analyst
to support our clients' products and services, including operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass customer correspondences and e-communications. If you're looking for an opportunity to work for a rapidly growing company in Houston, TX, APPLY TODAY! Responsibilities Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact. Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance. Designs/implements/manages robust processes and database solutions to support new business and operational activities. Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes. Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities. Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review. Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities. Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery. Work closely with the Product Owner to deliver projects, enhancements, and production fixes.
Top Skills
2+ years of related experience in a digital communications role 2+ years of experience in HTML coding and troubleshooting for transactional emails Experience performing quality assurance (QA) testing for email campaigns Experience with Salesforce Marketing Cloud (SFMC) Experience with email compliance regulations such as the CAN-SPAM Act and SMS industry standards
Nice to Have
Bachelors degree from an accredited college or university is preferred. Knowledge of retail energy markets or regulated industries Experience with regulatory compliance and legal review processes
Whats in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture
Why IDR?
27+ Years of Proven Industry Experience in 4 major markets Medical, Dental, Vision, and Life Insurance ClearlyRateds Best of Staffing Client and Talent Award winner 10 years in a row
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr